Jump to content
Cruise Critic Community

Shareholder On Board Credit DENIED!

John&John

By John&John,
in Carnival Cruise Lines

 Share

Recommended Posts

John&John

John&John

Posted
Posted

I booked a senior rate and submitted my brokerage info and received this response:

 

IMPORTANT NOTICE REGARDING YOUR SHAREHOLDER ON BOARD CREDIT

Thank you for providing us with the required documentation in order to process your shareholder on board credit. Regrettably, we are unable to process your request. Although we’ve made exceptions in the past going forward we are unable to make these exceptions. As stated on our corporate website and your annual report, shareholder credits are not applicable to reduced rate sailings.

 

We value your business and hope that you will enjoy a fun and memorable cruise with us.

 

Sincerely,

 

Digna Alvarez

Guest Administration Coordinator

Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 |

 

Really? What rate isn't a reduced rate? Who pays the "brochure rate"?

 

Thanks for providing the documentation (which is worthless)?

 

I would cancel if I wasn't in penalty!

 

Shame on Carnival.

Link to comment
Share on other sites
Disconnections

Disconnections

Posted
Posted (edited)
I booked a senior rate and submitted my brokerage info and received this response:

 

Really? What rate isn't a reduced rate? Who pays the "brochure rate"?

 

Thanks for the heads up. It will be interesting to see if other subsidiaries will start enforcing anything lower than the brochure/rack rate. Maybe this is the beginning of the same type of Royal Caribbean currently has in place for their shareholder benefit.

 

We just submitted the shareholder benefit for multiple staterooms on two cruises next month at a reduced rate with a very generous amount of onboard credit and all onboard credit has been added to our Cruise Personalizer.

Edited by Disconnections
Link to comment
Share on other sites
Webecruzen

Webecruzen

Posted
Posted

Not too happy about this. I would never book anything other then a reduced rate sailing. We typically cruise 4 or 5 times a year with $300 or $400 per year of onboard credit. That made Carnival stock a great investment. If we loose that we may sell the stock.

Link to comment
Share on other sites
John&John

John&John

Posted
  • Author
Posted
That's total bull. I would pursue that further. Geesh a measly $100 to customers that invest in your company beyond booking a cruise should have no strings. The money stays on the ship!

 

This is a 5 day cruise so it's only $50 :eek:

 

Really a good way to tick off loyal cruisers

Link to comment
Share on other sites
John&John

John&John

Posted
  • Author
Posted
Not too happy about this. I would never book anything other then a reduced rate sailing. We typically cruise 4 or 5 times a year with $300 or $400 per year of onboard credit. That made Carnival stock a great investment. If we loose that we may sell the stock.

 

I've asked for clarification of what constitutes a reduced rate - we'll see if I get an answer.

 

I can understand reduced rates such as casino promos where you get a free cabin or an OV for $50 but this is just the senior rate. geez

Link to comment
Share on other sites
winddawn

winddawn

Posted
Posted
I booked a senior rate and submitted my brokerage info and received this response:

 

IMPORTANT NOTICE REGARDING YOUR SHAREHOLDER ON BOARD CREDIT

Thank you for providing us with the required documentation in order to process your shareholder on board credit. Regrettably, we are unable to process your request. Although we’ve made exceptions in the past going forward we are unable to make these exceptions. As stated on our corporate website and your annual report, shareholder credits are not applicable to reduced rate sailings.

 

We value your business and hope that you will enjoy a fun and memorable cruise with us.

 

Sincerely,

 

Digna Alvarez

Guest Administration Coordinator

Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 |

 

Really? What rate isn't a reduced rate? Who pays the "brochure rate"?

 

Thanks for providing the documentation (which is worthless)?

 

I would cancel if I wasn't in penalty!

 

Shame on Carnival.

I remember that some people posted on here back in the summer that they were denied when they applied and had booked one of the free cruises. I can understand that, but have never heard of anyone being denied with a senior rate.

 

I'm booked under a casino rate and got the shareholder credit applied to my November booking recently.

 

I'd try resending your request and see what happens.

 

Let us know how it turns out.

Link to comment
Share on other sites
John&John

John&John

Posted
  • Author
Posted
I booked under a Texas resident rate and it was the cheapest way to book... Submitted my documentation 17 days before my cruise and it posted 2 days later

 

 

Sent from my iPhone using Forums mobile app

 

When was that? I think this is a recent development. I received credit for my cruise earlier this month booked as a pack n' go or a super saver.

Link to comment
Share on other sites
Smiling Cruiser

Smiling Cruiser

Posted
Posted

We scanned our financial document and cruise invoice, attached them and e-mailed them with a letter of request to guestadmin@carnival.com. Everything was approved. We even received a customer survey about the e-mail. Your outcome sounds strange. For those who were denied, is this the first time you applied for stockholders benefits, and/or are you sailing on a free cruise?

Link to comment
Share on other sites
cmptrwiz

cmptrwiz

Posted
Posted (edited)

First they cut back on entertainment, second the take away the FCC future cruise certificates, third they change the loyalty program making it harder to get to platinum and now the stockholders credit. Royal Carribean is looking better everyday. I been looking for an excuse to go on the Allure or Oasis. Thanks for nothing Carnival.

 

Wiz

Edited by cmptrwiz
Link to comment
Share on other sites
Vitamin_Sea

Vitamin_Sea

Posted
Posted (edited)

The rules are posted very clearly by Carnival corp.

 

This benefit is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Employees, travel agents cruising at travel agent rates, tour

conductors or anyone cruising on a reduced-rate or complimentary basis are excluded from this offer. This benefit is not transferable, cannot be exchanged for cash and, cannot be

used for casino credits/charges and gratuities charged to your onboard account. Only one onboard credit per shareholder-occupied stateroom. Reservations must be made by

February 28, 2015

 

Rules for RCCL

 

Benefit is non-transferable and not available to employees, agents of Royal Caribbean Cruises Ltd. or its subsidiaries and affiliates, travel agents and tour operators. Benefit is not combinable with other onboard credit offers, general loyalty offers, “dollars off/wave” promotions, savings certificates, onboard chartered sailings, certain group sailings, certain price programs or bookings made at a reduced rate or travel agent rate.

Edited by limoguy1
Link to comment
Share on other sites
cmptrwiz

cmptrwiz

Posted
Posted (edited)
The rules are posted very clearly by Carnival corp.

 

This benefit is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Employees, travel agents cruising at travel agent rates, tour

conductors or anyone cruising on a reduced-rate or complimentary basis are excluded from this offer. This benefit is not transferable, cannot be exchanged for cash and, cannot be

used for casino credits/charges and gratuities charged to your onboard account. Only one onboard credit per shareholder-occupied stateroom. Reservations must be made by

February 28, 2015

 

Rules for RCCL

 

Benefit is non-transferable and not available to employees, agents of Royal Caribbean Cruises Ltd. or its subsidiaries and affiliates, travel agents and tour operators. Benefit is not combinable with other onboard credit offers, general loyalty offers, “dollars off/wave” promotions, savings certificates, onboard chartered sailings, certain group sailings, certain price programs or bookings made at a reduced rate or travel agent rate.

 

I understand not giving it to employees, travel agent rates, casino rates, but senior rate or state resident rates give me a break! It looks like they look for ANY little loophole to get out of something.

Edited by cmptrwiz
Link to comment
Share on other sites
Disconnections

Disconnections

Posted
Posted (edited)
I understand not giving it to employees, travel agent rates, casino rates, but senior rate or state rates give me a break!

 

Imagine how upset some would be if they choose to include Early Saver and Past Guest if "enforcement" becomes more consistent. Technically, those are reduced and discounted rates.

Edited by Disconnections
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share
Go to topic listing
  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...