John&John Posted September 18, 2014 #1 Share Posted September 18, 2014 I booked a senior rate and submitted my brokerage info and received this response: IMPORTANT NOTICE REGARDING YOUR SHAREHOLDER ON BOARD CREDIT Thank you for providing us with the required documentation in order to process your shareholder on board credit. Regrettably, we are unable to process your request. Although we’ve made exceptions in the past going forward we are unable to make these exceptions. As stated on our corporate website and your annual report, shareholder credits are not applicable to reduced rate sailings. We value your business and hope that you will enjoy a fun and memorable cruise with us. Sincerely, Digna Alvarez Guest Administration Coordinator Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 | Really? What rate isn't a reduced rate? Who pays the "brochure rate"? Thanks for providing the documentation (which is worthless)? I would cancel if I wasn't in penalty! Shame on Carnival. Link to comment Share on other sites More sharing options...
kona_wahine Posted September 18, 2014 #2 Share Posted September 18, 2014 My first thought was also all rates are reduced under some promotion. I've been thinking about buying shares. Sure glad I didn't. Link to comment Share on other sites More sharing options...
Disconnections Posted September 19, 2014 #3 Share Posted September 19, 2014 (edited) I booked a senior rate and submitted my brokerage info and received this response: Really? What rate isn't a reduced rate? Who pays the "brochure rate"? Thanks for the heads up. It will be interesting to see if other subsidiaries will start enforcing anything lower than the brochure/rack rate. Maybe this is the beginning of the same type of Royal Caribbean currently has in place for their shareholder benefit. We just submitted the shareholder benefit for multiple staterooms on two cruises next month at a reduced rate with a very generous amount of onboard credit and all onboard credit has been added to our Cruise Personalizer. Edited September 19, 2014 by Disconnections Link to comment Share on other sites More sharing options...
cruizinisthebest Posted September 19, 2014 #4 Share Posted September 19, 2014 (edited) That's total bull. I would pursue that further. Geesh a measly $100 to customers that invest in your company beyond booking a cruise should have no strings. The money stays on the ship! Edited September 19, 2014 by cruizinisthebest Link to comment Share on other sites More sharing options...
Webecruzen Posted September 19, 2014 #5 Share Posted September 19, 2014 Not too happy about this. I would never book anything other then a reduced rate sailing. We typically cruise 4 or 5 times a year with $300 or $400 per year of onboard credit. That made Carnival stock a great investment. If we loose that we may sell the stock. Link to comment Share on other sites More sharing options...
Hotdog 52 Posted September 19, 2014 #6 Share Posted September 19, 2014 I was denied this week because of booking under the Casino Rate.:mad: She gave the same reason. Link to comment Share on other sites More sharing options...
springs741 Posted September 19, 2014 #7 Share Posted September 19, 2014 Please let us know how this plays out. I am with KONA, we had been discussing buying stock for the OBC, but if that goes away then not going to bother...... Link to comment Share on other sites More sharing options...
John&John Posted September 19, 2014 Author #8 Share Posted September 19, 2014 That's total bull. I would pursue that further. Geesh a measly $100 to customers that invest in your company beyond booking a cruise should have no strings. The money stays on the ship! This is a 5 day cruise so it's only $50 :eek: Really a good way to tick off loyal cruisers Link to comment Share on other sites More sharing options...
John&John Posted September 19, 2014 Author #9 Share Posted September 19, 2014 Not too happy about this. I would never book anything other then a reduced rate sailing. We typically cruise 4 or 5 times a year with $300 or $400 per year of onboard credit. That made Carnival stock a great investment. If we loose that we may sell the stock. I've asked for clarification of what constitutes a reduced rate - we'll see if I get an answer. I can understand reduced rates such as casino promos where you get a free cabin or an OV for $50 but this is just the senior rate. geez Link to comment Share on other sites More sharing options...
winddawn Posted September 19, 2014 #10 Share Posted September 19, 2014 I booked a senior rate and submitted my brokerage info and received this response: IMPORTANT NOTICE REGARDING YOUR SHAREHOLDER ON BOARD CREDIT Thank you for providing us with the required documentation in order to process your shareholder on board credit. Regrettably, we are unable to process your request. Although we’ve made exceptions in the past going forward we are unable to make these exceptions. As stated on our corporate website and your annual report, shareholder credits are not applicable to reduced rate sailings. We value your business and hope that you will enjoy a fun and memorable cruise with us. Sincerely, Digna Alvarez Guest Administration Coordinator Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 | Really? What rate isn't a reduced rate? Who pays the "brochure rate"? Thanks for providing the documentation (which is worthless)? I would cancel if I wasn't in penalty! Shame on Carnival. I remember that some people posted on here back in the summer that they were denied when they applied and had booked one of the free cruises. I can understand that, but have never heard of anyone being denied with a senior rate. I'm booked under a casino rate and got the shareholder credit applied to my November booking recently. I'd try resending your request and see what happens. Let us know how it turns out. Link to comment Share on other sites More sharing options...
benvan2 Posted September 19, 2014 #11 Share Posted September 19, 2014 I was denied this week because of booking under the Casino Rate.:mad: She gave the same reason. I just got mine yesterday and we booked under the Casino Rate. Link to comment Share on other sites More sharing options...
Aggie2010 Posted September 19, 2014 #12 Share Posted September 19, 2014 I booked under a Texas resident rate and it was the cheapest way to book... Submitted my documentation 17 days before my cruise and it posted 2 days later Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
John&John Posted September 19, 2014 Author #13 Share Posted September 19, 2014 I booked under a Texas resident rate and it was the cheapest way to book... Submitted my documentation 17 days before my cruise and it posted 2 days later Sent from my iPhone using Forums mobile app When was that? I think this is a recent development. I received credit for my cruise earlier this month booked as a pack n' go or a super saver. Link to comment Share on other sites More sharing options...
John&John Posted September 19, 2014 Author #14 Share Posted September 19, 2014 I just got mine yesterday and we booked under the Casino Rate. One of the things I just love about Carnival! Consistency! Not! Maybe I'll just submit it again and someone else will approve it. :cool: Link to comment Share on other sites More sharing options...
cru-cru Posted September 19, 2014 #15 Share Posted September 19, 2014 That is terrible. Like you said, the money goes right back to carnival. Sent from my SM-N900V using Forums mobile app Link to comment Share on other sites More sharing options...
John&John Posted September 19, 2014 Author #16 Share Posted September 19, 2014 That is terrible. Like you said, the money goes right back to carnival. Sent from my SM-N900V using Forums mobile app Seems like another cutback! Link to comment Share on other sites More sharing options...
gtaylor Posted September 19, 2014 #17 Share Posted September 19, 2014 We booked two cabins earlier this one month, one solo at Past Guest Rate and one at Casino rate. Both shareholder credits (seperate accounts) posted within a few days at $100. gary Link to comment Share on other sites More sharing options...
cccer Posted September 19, 2014 #18 Share Posted September 19, 2014 I just got mine yesterday and we booked under the Casino Rate. Good to hear, we usually book Casino rate and have never been denied. Hopefully this is not something new going forward. Link to comment Share on other sites More sharing options...
golfadj Posted September 19, 2014 #19 Share Posted September 19, 2014 I would call and get more info. Doesnt seem right to me Link to comment Share on other sites More sharing options...
Smiling Cruiser Posted September 19, 2014 #20 Share Posted September 19, 2014 We scanned our financial document and cruise invoice, attached them and e-mailed them with a letter of request to guestadmin@carnival.com. Everything was approved. We even received a customer survey about the e-mail. Your outcome sounds strange. For those who were denied, is this the first time you applied for stockholders benefits, and/or are you sailing on a free cruise? Link to comment Share on other sites More sharing options...
waterbabyfish Posted September 19, 2014 #21 Share Posted September 19, 2014 I booked 2 weeks ago, cheap rate, faxed info and is now posted, leave in 1 week. Link to comment Share on other sites More sharing options...
cmptrwiz Posted September 19, 2014 #22 Share Posted September 19, 2014 (edited) First they cut back on entertainment, second the take away the FCC future cruise certificates, third they change the loyalty program making it harder to get to platinum and now the stockholders credit. Royal Carribean is looking better everyday. I been looking for an excuse to go on the Allure or Oasis. Thanks for nothing Carnival. Wiz Edited September 19, 2014 by cmptrwiz Link to comment Share on other sites More sharing options...
Vitamin_Sea Posted September 19, 2014 #23 Share Posted September 19, 2014 (edited) The rules are posted very clearly by Carnival corp. This benefit is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Employees, travel agents cruising at travel agent rates, tour conductors or anyone cruising on a reduced-rate or complimentary basis are excluded from this offer. This benefit is not transferable, cannot be exchanged for cash and, cannot be used for casino credits/charges and gratuities charged to your onboard account. Only one onboard credit per shareholder-occupied stateroom. Reservations must be made by February 28, 2015 Rules for RCCL Benefit is non-transferable and not available to employees, agents of Royal Caribbean Cruises Ltd. or its subsidiaries and affiliates, travel agents and tour operators. Benefit is not combinable with other onboard credit offers, general loyalty offers, “dollars off/wave” promotions, savings certificates, onboard chartered sailings, certain group sailings, certain price programs or bookings made at a reduced rate or travel agent rate. Edited September 19, 2014 by limoguy1 Link to comment Share on other sites More sharing options...
cmptrwiz Posted September 19, 2014 #24 Share Posted September 19, 2014 (edited) The rules are posted very clearly by Carnival corp. This benefit is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Employees, travel agents cruising at travel agent rates, tour conductors or anyone cruising on a reduced-rate or complimentary basis are excluded from this offer. This benefit is not transferable, cannot be exchanged for cash and, cannot be used for casino credits/charges and gratuities charged to your onboard account. Only one onboard credit per shareholder-occupied stateroom. Reservations must be made by February 28, 2015 Rules for RCCL Benefit is non-transferable and not available to employees, agents of Royal Caribbean Cruises Ltd. or its subsidiaries and affiliates, travel agents and tour operators. Benefit is not combinable with other onboard credit offers, general loyalty offers, “dollars off/wave” promotions, savings certificates, onboard chartered sailings, certain group sailings, certain price programs or bookings made at a reduced rate or travel agent rate. I understand not giving it to employees, travel agent rates, casino rates, but senior rate or state resident rates give me a break! It looks like they look for ANY little loophole to get out of something. Edited September 19, 2014 by cmptrwiz Link to comment Share on other sites More sharing options...
Disconnections Posted September 19, 2014 #25 Share Posted September 19, 2014 (edited) I understand not giving it to employees, travel agent rates, casino rates, but senior rate or state rates give me a break! Imagine how upset some would be if they choose to include Early Saver and Past Guest if "enforcement" becomes more consistent. Technically, those are reduced and discounted rates. Edited September 19, 2014 by Disconnections Link to comment Share on other sites More sharing options...
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