Where do you see your OBC?

[hlb76]

Hey all.

 

I'm just trying to make sense of my OBC I have for my upcoming cruise. I should have $160 in OBC from price drops. Though when I go to "manage my cruise" and look at my booking it says I have $50 in OBC - this is where I have normally found my credits. I also have $110 under misc charges with the sub-category of fees and credits.

 

I'm sure it is all there and I really dont worry as I have the paper work saying I have $160 in OBC. Its just a little confusing to look at.

[snc_cam]

Go to the View Cruise Documents in your booking and then Print Documents. Scroll down a few pages and it will show your OBC.

[kona_wahine]

My OBC is listed under "fees and credits"

[WindsorFred]

My OBC is listed under "fees and credits"

 

So is mine.

[Smilner01]

I think non refundable OBC is listed as OBC and refundable is listed as fees and credits.

 

 

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[hlb76]

I just thought it was funny to be in 2 spots!!

[snc_cam]

I think non refundable OBC is listed as OBC and refundable is listed as fees and credits.

 

 

Sent from my iPhone using Forums

 

The cruise docs list refundable and non-refundable as separate line items

[*love2travel*]

My OBC isn't showing..

[buddylover]

Hey all.

 

I'm just trying to make sense of my OBC I have for my upcoming cruise. I should have $160 in OBC from price drops. Though when I go to "manage my cruise" and look at my booking it says I have $50 in OBC - this is where I have normally found my credits. I also have $110 under misc charges with the sub-category of fees and credits.

 

I'm sure it is all there and I really dont worry as I have the paper work saying I have $160 in OBC. Its just a little confusing to look at.

 

For the very first time we had the same thing happen....listed in 2 places and the part that was under "misc charges/fees and credits" was the most confusing. So I called CCL, it even confused the CCL rep and her supervisor......after holding and a long wait, they submitted some kind of form to "customer resolution" dept....and the next day I was resent a new confirmation showing the entire sum under OBC on both the new confirmation and in "cruise docs" too.

 

I agree, OP, it is very confusing...you might want to call them like we did!

[snc_cam]

My OBC isn't showing..

 

Do you have an email showing the OBC? If you haven't already, you should also call Carnival and discuss this with them.

[Mparis184]

I always make sure my OBC is clearly shown on my confirmations and immediately call if I don't see what has been promised. I spend my non-refundable OBC in the spa and if I have any refundable OBC left I ask them to give me a refund on my credit card. Last year (on a different cruise line) I got back $250.

 

 

Marion

[*love2travel*]

Do you have an email showing the OBC? If you haven't already, you should also call Carnival and discuss this with them.

 

I have an email from my TA. Is it different if you use a TA?

[snc_cam]

I have an email from my TA. Is it different if you use a TA?

 

yes, it will be different than an email from Carnival. Since you used a TA, you should call them and have them send you a confirmation email showing all of your OBC.