buffery Posted June 2, 2015 #1 Share Posted June 2, 2015 I have a cruise booked for next year on Ventura would like to transfer to Cunard Q Mary has anybody done this recently?Is it still allowed? Link to comment Share on other sites More sharing options...
PurpleMoonlight Posted June 2, 2015 #2 Share Posted June 2, 2015 I did a transfer from Cunard to P&O about 8 months ago, so you should be okay. It needs to be to an equivalent or greater priced cruise though. Link to comment Share on other sites More sharing options...
the english lady Posted June 2, 2015 #3 Share Posted June 2, 2015 I have a cruise booked for next year on Ventura would like to transfer to Cunard Q Mary has anybody done this recently?Is it still allowed? About 1 year ago we transferred from Cunard to P and O, via our cruise specialist. Dealt with in one phone call. I think we had to pay the £100 admin fee, but I would not swear to it. Link to comment Share on other sites More sharing options...
buffery Posted June 2, 2015 Author #4 Share Posted June 2, 2015 First time I have booked through agent so asked her to contact P&O she said the answer was no! & said no-one would agree to it. Would it be possible for me to ring P&O directly would I get a different answer? Link to comment Share on other sites More sharing options...
Mysticalmother Posted June 2, 2015 #5 Share Posted June 2, 2015 Some, not all, travel agents will not do anything to help. I would ring P & O direct. I've always found dealing with a specialised cruise agent is much better than an " ordinary" travel agent. Let us know how you get on. Link to comment Share on other sites More sharing options...
buffery Posted June 2, 2015 Author #6 Share Posted June 2, 2015 I have been dealing with a specialised cruise agent but will try ringing directly thanks for replies. I will let you know if I have any success! Link to comment Share on other sites More sharing options...
the english lady Posted June 3, 2015 #7 Share Posted June 3, 2015 I have been dealing with a specialised cruise agent but will try ringingdirectly thanks for replies. I will let you know if I have any success! Why on earth would your TA say no...don't they want your future business. Both brands are owned by Carnival ,and as has been posted there are at least 2 of us on here who have transferred no problem. I would also reconsider using that TA in future. Only problem I can see is pando say speak to your TA as the original booking was with them. Ask pando if they would agree to a transfer in principle, they should be able to answer for Cunard as well, then go to the TA and say pando /Cunard have no problem with this. Now will you transfer the booking over. Yes please do let us know what happens Link to comment Share on other sites More sharing options...
buffery Posted June 3, 2015 Author #8 Share Posted June 3, 2015 It wasn't my agent that said no, she had rung P&O who said it was not possible! Anyway all sorted as I rang Cunard and there was no problem especially as the Cunard cruise was costing double but would have to pay £100 to transfer. She could not understand why P&O had refused as they are both owned by Carnival! Told my agent who rang & confirmed.I think P&O customer service is bad- anyway this will put me off booking again with them. Link to comment Share on other sites More sharing options...
PurpleMoonlight Posted June 3, 2015 #9 Share Posted June 3, 2015 Glad you got there in the end. These things sometimes come down to the luck of who you speak to at the time. Link to comment Share on other sites More sharing options...
Scriv Posted June 3, 2015 #10 Share Posted June 3, 2015 Caution before you go blaming P&O for it all - you don't know how the conversation actually went and it is possible that your agent could be covering her own tracks. Anyway, the main thing is that it's sorted. I'm pleased you were able to transfer your booking. Link to comment Share on other sites More sharing options...
Mysticalmother Posted June 3, 2015 #11 Share Posted June 3, 2015 Glad you got there in the end. These things sometimes come down to the luck of who you speak to at the time. Very true. I was recently given very duff information by one p &o representative that I spoke to on the phone, only to be told something very different by another two days later. As it turns out he gave me different duff info! Lost out all round but fortunately nothing major and was all sorted out on board. Link to comment Share on other sites More sharing options...
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