Problem paying in Cruise planner?

[mlmc424]

I did give up and called directly to book my beverage package so I could pay it off in advance. But I truly resent having to waste time on hold on a phone call when if the website were working properly, it could be booked in 3 min.:mad:

[usateg]

I just booked my 6 shore excursions today. Going on the AOS in 4 1/2 weeks :) I saved them to my cart yesterday & paid today no problem. You might want to call RCCL & see what is happening.

I've had a problem for the past three days. I want to order drink packages and internet access, but every time I try to pay I get this:

 

CREDIT CARD ERROR

Payment Not Accepted

Your credit card and billing information could not be processed. Please re-enter your information or use a different credit card to process your order.

 

If you ordered complimentary offerings please check your email for booking confirmation

 

Re-enter your credit card information

 

I've tried three different cards and three different browsers. It doesn't want to work.

 

Anyone else having this problem?

 

Do you know if I can call the Nordic phone-support in Norway and pay over the phone?

 

The cruise is in 2 weeks, so I don't want to sit around and wait for their IT-department to maybe-kinda-perhaps-sorta-fix it.

[alaskaca]

But I truly resent having to waste time on hold on a phone call when if the website were working properly, it could be booked in 3 min.:mad:

 

 

Exactly!!!

 

I too finally made the call and got the internet and beverage package taken care of.

 

The irony of this call was I must have listened to a prerecorded message close to a ten times of "how your business is extremely important to us"......really!?!.....set up a consistently functioning website, and maybe I'll begin to feel the love.:D

[BenjiRodney]

I finally had to give up.

 

Yesterday, I tried again, but when I tried to access the Cruise Planner, it was under maintenance. I thought that it might mean they were trying to fix the issue, but today I was still unable to buy anything.

 

Since it was cheaper for me to purchase things in advance I had to call the Nordic support. They were not even aware there was a problem. So I sent them a screenshot, and the link to this thread to show them more people had issues with this.

 

So I made my order over the phone, I have gotten a confirmation, and I'm all set to go cruising on sunday. :)

 

Was looking at Shore Excursions last night and it threw me out and then stated that the Booking was Locked.

[sjudis]

I tried again today to purchase something and it told me the same thing. This has been going on for a week!! I don't want to call them

[dschultz56]

I had the same issue over the weekend with about 3 different cards. I called Monday and they booked them over the phone and took my card. Then I got a survey about the helpfulness of the phone rep. I said he was great but then I ripped them on their back end systems. If they had better back end systems, I wouldn't have to call customer service! I hope RCCL IT has nothing to do with navigation. We would be doomed.

[MattInFLL]

It's still happening. Want to buy my drink package and it won't take a valid card. Such a pain in the you know what and it's not like "shopping cart checkout" is a new thing to internet commerce.

 

C'mon, get it together Royal.

[tonkie]

I had the same problem last week, so I gave them a call, but last night I booked 2 excursions and everything went through to payment without any problems

[rcrdale]

Booked my drink packages last evening, no problems.

Edited August 18, 2015 by rcrdale

[kleo30]

I had the same problem. I called and ordered them and payment went through no problem.

[G3nXCroozr]

I have been having this problem for the last 2 months.  

Unable to make cruise planner purchases or pay cruise fare balance, trying multiple times, several times/day almost every day.   However, about 10 days ago, I was able to pay a cruise fare balance, almost by accident.  Now there is a fantastic cruise planner sale but I can't purchase anything.  It states my payment is not accepted.  I tried with 2 different, perfectly valid credit cards on 2 different browsers, on 3 different computers.  I live in Canada.  It should not be this difficult to give Royal Caribbean my money.

[Cruise a holic]

Since the drink packages, (for our jan 3, and 10th) sailings, has a memorial day sail, 40% off, we also had a problem paying on-line.  I suggest that you call and order on the phone. 

 

Something is wrong with the website.
 

 

 

 

[bigrednole]

I am not sure where a glitch happened with us, but I bought the $120 All Digital package 2 weeks ago. Never paid attention to it. Processed payment from the Planner and done. A few days ago I don't see it in our Planner nor charged to our cc. Something happened when I purchased it, but not sure. I am waiting for a response from RCI because it is no longer available at all on our sailing. That could be why it messed up.