mlmc424 Posted August 11, 2015 #26 Share Posted August 11, 2015 I did give up and called directly to book my beverage package so I could pay it off in advance. But I truly resent having to waste time on hold on a phone call when if the website were working properly, it could be booked in 3 min.:mad: Link to comment Share on other sites More sharing options...
usateg Posted August 11, 2015 #27 Share Posted August 11, 2015 I just booked my 6 shore excursions today. Going on the AOS in 4 1/2 weeks :) I saved them to my cart yesterday & paid today no problem. You might want to call RCCL & see what is happening. I've had a problem for the past three days. I want to order drink packages and internet access, but every time I try to pay I get this: CREDIT CARD ERROR Payment Not Accepted Your credit card and billing information could not be processed. Please re-enter your information or use a different credit card to process your order. If you ordered complimentary offerings please check your email for booking confirmation Re-enter your credit card information I've tried three different cards and three different browsers. It doesn't want to work. Anyone else having this problem? Do you know if I can call the Nordic phone-support in Norway and pay over the phone? The cruise is in 2 weeks, so I don't want to sit around and wait for their IT-department to maybe-kinda-perhaps-sorta-fix it. Link to comment Share on other sites More sharing options...
alaskaca Posted August 11, 2015 #28 Share Posted August 11, 2015 But I truly resent having to waste time on hold on a phone call when if the website were working properly, it could be booked in 3 min.:mad: Exactly!!! I too finally made the call and got the internet and beverage package taken care of. The irony of this call was I must have listened to a prerecorded message close to a ten times of "how your business is extremely important to us"......really!?!.....set up a consistently functioning website, and maybe I'll begin to feel the love.:D Link to comment Share on other sites More sharing options...
BenjiRodney Posted August 11, 2015 #29 Share Posted August 11, 2015 I finally had to give up. Yesterday, I tried again, but when I tried to access the Cruise Planner, it was under maintenance. I thought that it might mean they were trying to fix the issue, but today I was still unable to buy anything. Since it was cheaper for me to purchase things in advance I had to call the Nordic support. They were not even aware there was a problem. So I sent them a screenshot, and the link to this thread to show them more people had issues with this. So I made my order over the phone, I have gotten a confirmation, and I'm all set to go cruising on sunday. :) Was looking at Shore Excursions last night and it threw me out and then stated that the Booking was Locked. Link to comment Share on other sites More sharing options...
sjudis Posted August 11, 2015 #30 Share Posted August 11, 2015 I tried again today to purchase something and it told me the same thing. This has been going on for a week!! I don't want to call them Link to comment Share on other sites More sharing options...
dschultz56 Posted August 12, 2015 #31 Share Posted August 12, 2015 I had the same issue over the weekend with about 3 different cards. I called Monday and they booked them over the phone and took my card. Then I got a survey about the helpfulness of the phone rep. I said he was great but then I ripped them on their back end systems. If they had better back end systems, I wouldn't have to call customer service! I hope RCCL IT has nothing to do with navigation. We would be doomed. Link to comment Share on other sites More sharing options...
MattInFLL Posted August 18, 2015 #32 Share Posted August 18, 2015 It's still happening. Want to buy my drink package and it won't take a valid card. Such a pain in the you know what and it's not like "shopping cart checkout" is a new thing to internet commerce. C'mon, get it together Royal. Link to comment Share on other sites More sharing options...
tonkie Posted August 18, 2015 #33 Share Posted August 18, 2015 I had the same problem last week, so I gave them a call, but last night I booked 2 excursions and everything went through to payment without any problems Link to comment Share on other sites More sharing options...
rcrdale Posted August 18, 2015 #34 Share Posted August 18, 2015 (edited) Booked my drink packages last evening, no problems. Edited August 18, 2015 by rcrdale Link to comment Share on other sites More sharing options...
kleo30 Posted August 18, 2015 #35 Share Posted August 18, 2015 I had the same problem. I called and ordered them and payment went through no problem. Link to comment Share on other sites More sharing options...
G3nXCroozr Posted May 25, 2020 #36 Share Posted May 25, 2020 I have been having this problem for the last 2 months. Unable to make cruise planner purchases or pay cruise fare balance, trying multiple times, several times/day almost every day. However, about 10 days ago, I was able to pay a cruise fare balance, almost by accident. Now there is a fantastic cruise planner sale but I can't purchase anything. It states my payment is not accepted. I tried with 2 different, perfectly valid credit cards on 2 different browsers, on 3 different computers. I live in Canada. It should not be this difficult to give Royal Caribbean my money. Link to comment Share on other sites More sharing options...
Cruise a holic Posted May 25, 2020 #37 Share Posted May 25, 2020 Since the drink packages, (for our jan 3, and 10th) sailings, has a memorial day sail, 40% off, we also had a problem paying on-line. I suggest that you call and order on the phone. Something is wrong with the website. Link to comment Share on other sites More sharing options...
bigrednole Posted May 25, 2020 #38 Share Posted May 25, 2020 I am not sure where a glitch happened with us, but I bought the $120 All Digital package 2 weeks ago. Never paid attention to it. Processed payment from the Planner and done. A few days ago I don't see it in our Planner nor charged to our cc. Something happened when I purchased it, but not sure. I am waiting for a response from RCI because it is no longer available at all on our sailing. That could be why it messed up. Link to comment Share on other sites More sharing options...
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