CruiseNext Credits Missing?

[triptolemus]

Can anyone confirm/deny that their CruiseNext Credits are showing up on MyNCL under "My Account"?

 

Mine have gone missing...

[ezcruiser56]

Just checked..mine are also missing.

[triptolemus]

Thank you...probably a typical NCL website glitch...

[ezcruiser56]

I did notice the home page had been changed. I wouldn't doubt someone just failed to update correctly.

[triptolemus]

I received the following reply from NCL yesterday.

 

Hello,

 

I am seeing 2 CruiseNext deposits under your latitude number, for some reason, they haven't been showing up in the MyNCL accounts; but, they are both ready to be used for your next cruise.

 

Here are the certificate numbers:

######

######

 

Both are valid through 09/20/2019.

 

Please let us know if you have any further questions.

 

Thank you,

 

Ashley Saucedo | CruiseNext Coordinator

P: +1.866.234.7352 | F: +1.480.324.5505

cruisenext@ncl.com | http://www.ncl.com

Norwegian Cruise Line ®

7427 E. Hampton Ave Suite 121 | Mesa AZ 85209

 

Freestyle Cruising ®

[Love my butler]

Can anyone confirm/deny that their CruiseNext Credits are showing up on MyNCL under "My Account"?

 

Mine have gone missing...

 

I have had a couple on my account for a few months. They never showed up on 'MyNCL' like they usually do. I called and rep said she saw them in her system and had no idea why they are not showing up on customer's pages.