What happened to the 11 day Mexican Riviera itinerary

[insidecabin]

The 'rules' change if the passenger booked their flights independently - it is not then classed as a package. I know this as I work for an ABTA villa rental company & we do not package holidays to cover ourselves for flight changes/cancellations etc. Good luck anyway - my friend just had this on a MSC cruise but they refunded him the flight eventually.

 

Cruise only is still a package under package holiday regulation as it provides both accomodation and travel(villas don't move).

 

independent flights are covered by the compensation rules

 

I suspect the cruise line may lie/mislead on this as ATOL protection(which is completely different) does have to be a Flight based package.

[june123]

Thanks for the update I'll keep this in mind.

 

hi brits 2006 ,

 

Could you please post the phone number you have for the department dealing with the cancellations in the uk . i seem to remember you posted one the other day but i can`t find it .

Our jewel Mexican riv. cruise just got cancelled and the girl i just spoke to on the phone was next to useless . I had the dreaded email this morning and ncl uk didn`t even know anything about it . I spent 10 minutes trying to get her to check with a supervisor . Anyway i don`t want to hijack this thread but if you could post the number again i`de be really grateful thank you x

[firegal2539]

I started with the phone number on the letter I was sent which is (877) 461-1160 which is the customer support line. I couldn't get any where with them so I found Vivian Ewart, who wrote the letter, phone number and email address and called and emailed her and a casino at seas supervisor called me the next day.

[Brits 2006]

hi brits 2006 ,

 

Could you please post the phone number you have for the department dealing with the cancellations in the uk . i seem to remember you posted one the other day but i can`t find it .

Our jewel Mexican riv. cruise just got cancelled and the girl i just spoke to on the phone was next to useless . I had the dreaded email this morning and ncl uk didn`t even know anything about it . I spent 10 minutes trying to get her to check with a supervisor . Anyway i don`t want to hijack this thread but if you could post the number again i`de be really grateful thank you x

 

Hi

 

No problem, the number I have is for guest relations. They seem to be a bit more clued up. Don't let them put through to reservations they are useless.

02088349030.

 

Good luck hope it all works out for you.

[insidecabin]

In the past I have found the UK latitudes number to be better for getting stuff fixed.

[june123]

Hi

 

No problem, the number I have is for guest relations. They seem to be a bit more clued up. Don't let them put through to reservations they are useless.

02088349030.

 

Good luck hope it all works out for you.

 

Many thanks for the phone number . It looks like they`re going to be very busy as ncl just cancelled Jewel cruises from mid nov through dec and i think some others . I love cruising with them but hate the way they treat guests when they cancel a cruise from underneath them .

This is the third time in 3 years ncl have cancelled a cruise on us .

[Brits 2006]

Many thanks for the phone number . It looks like they`re going to be very busy as ncl just cancelled Jewel cruises from mid nov through dec and i think some others . I love cruising with them but hate the way they treat guests when they cancel a cruise from underneath them .

This is the third time in 3 years ncl have cancelled a cruise on us .

 

Your welcome.

 

What are they offering you as alternative. Have you got flights booked with them or independently.

[june123]

Your welcome.

 

What are they offering you as alternative. Have you got flights booked with them or independently.

 

OPTION 1 Price protected sailings for Jewel in october / early november ( absolutely no use to us what so ever )

OPTION 2 Choose any sailing across the fleet and you will get--- drum roll -- , yes you already guessed it $50 .

 

Yes we already have our flights booked ( independently )it`s my husbands 60th birthday so we`re over for a month doing L.A. / cruise / San Fran / Vegas so it will not impact too much on us . We`ll probably fly down to Cabo and have a week on the beach instead .

 

To be honest , this is the third NCL cruise we`ve had cancelled on us so i now make sure hotels are booked under free cancellation policy and i try to have a plan B up my sleeve just in case .

 

We love cruising with NCL the only problem is they keep changing their itineraries around .

Edited February 25, 2016 by june123

[Brits 2006]

OPTION 1 Price protected sailings for Jewel in october / early november ( absolutely no use to us what so ever )

OPTION 2 Choose any sailing across the fleet and you will get--- drum roll -- , yes you already guessed it $50 .

 

Yes we already have our flights booked ( independently )it`s my husbands 60th birthday so we`re over for a month doing L.A. / cruise / San Fran / Vegas so it will not impact too much on us . We`ll probably fly down to Cabo and have a week on the beach instead .

 

To be honest , this is the third NCL cruise we`ve had cancelled on us so i now make sure hotels are booked under free cancellation policy and i try to have a plan B up my sleeve just in case .

 

We love cruising with NCL the only problem is they keep changing their itineraries around .[/quote

 

 

Your lucky you haven't got the hassle changing flight etc. Hope it all works out for you.

[insidecabin]

let them know that you may need to cancel/change things and will be working out your losses for the compensation claim under Package holiday regulations just in case.

 

it could be up to X(total cost) but possibly less as some elements may have lower cancelation change fees so you can mitigate your losses.

[june123]

Your lucky you haven't got the hassle changing flight etc. Hope it all works out for you.

 

Yes we learnt the hard way on a previous cancellation by NCL . Even with insurance / uk terms conditions ect we were still out of pocket .Now when going further afield we try to have an alternative just incase the worst happens .

I hope you manage to sort your flights out , will be thinking of you x

[backsbanny]

Best of luck to all of you

[Brits 2006]

Your lucky you haven't got the hassle changing flight etc. Hope it all works out for you.

 

Yes we learnt the hard way on a previous cancellation by NCL . Even with insurance / uk terms conditions ect we were still out of pocket .Now when going further afield we try to have an alternative just incase the worst happens .

I hope you manage to sort your flights out , will be thinking of you x

 

Thanks I think we are getting there.

[Brits 2006]

Best of luck to all of you

 

Thank you.

[insidecabin]

Your lucky you haven't got the hassle changing flight etc. Hope it all works out for you.

 

Yes we learnt the hard way on a previous cancellation by NCL . Even with insurance / uk terms conditions ect we were still out of pocket .Now when going further afield we try to have an alternative just incase the worst happens .

I hope you manage to sort your flights out , will be thinking of you x

 

they should cover every loss unless the cancellation is Force Majeure as outlined regulation 13 of the package holiday regs.

 

http://www.legislation.gov.uk/uksi/1992/3288/contents/made

Withdrawal by consumer pursuant to regulation 12 and cancellation by organiser

 

13.—(1) The terms set out in paragraphs (2) and (3) below are implied in every contract and apply where the consumer withdraws from the contract pursuant to the term in it implied by virtue of regulation 12(a), or where the organiser, for any reason other than the fault of the consumer, cancels the package before the agreed date of departure.

(2) The consumer is entitled

(a)to take a substitute package of equivalent or superior quality if the other party to the contract is able to offer him such a substitute; or

(b)to take a substitute package of lower quality if the other party to the contract is able to offer him one and to recover from the organiser the difference in price between the price of the package purchased and that of the substitute package; or

©to have repaid to him as soon as possible all the monies paid by him under the contract.

(3) The consumer is entitled, if appropriate, to be compensated by the organiser for non-performance of the contract except where

(a)the package is cancelled because the number of persons who agree to take it is less than the minimum number required and the consumer is informed of the cancellation, in writing, within the period indicated in the description of the package; or

(b)the package is cancelled by reason of unusual and unforeseeable circumstances beyond the control of the party by whom this exception is pleaded, the consequences of which could not have been avoided even if all due care had been exercised.

(4) Overbooking shall not be regarded as a circumstance falling within the provisions of sub-paragraph (b) of paragraph (3) above.

[june123]

they should cover every loss unless the cancellation is Force Majeure as outlined regulation 13 of the package holiday regs.

 

http://www.legislation.gov.uk/uksi/1992/3288/contents/made

Withdrawal by consumer pursuant to regulation 12 and cancellation by organiser

 

13.—(1) The terms set out in paragraphs (2) and (3) below are implied in every contract and apply where the consumer withdraws from the contract pursuant to the term in it implied by virtue of regulation 12(a), or where the organiser, for any reason other than the fault of the consumer, cancels the package before the agreed date of departure.

(2) The consumer is entitled

(a)to take a substitute package of equivalent or superior quality if the other party to the contract is able to offer him such a substitute; or

(b)to take a substitute package of lower quality if the other party to the contract is able to offer him one and to recover from the organiser the difference in price between the price of the package purchased and that of the substitute package; or

©to have repaid to him as soon as possible all the monies paid by him under the contract.

(3) The consumer is entitled, if appropriate, to be compensated by the organiser for non-performance of the contract except where

(a)the package is cancelled because the number of persons who agree to take it is less than the minimum number required and the consumer is informed of the cancellation, in writing, within the period indicated in the description of the package; or

(b)the package is cancelled by reason of unusual and unforeseeable circumstances beyond the control of the party by whom this exception is pleaded, the consequences of which could not have been avoided even if all due care had been exercised.

(4) Overbooking shall not be regarded as a circumstance falling within the provisions of sub-paragraph (b) of paragraph (3) above.

 

Thank you for your help by posting the above x would it still apply if booking just the cruise from NCL as we booked hotels / flights separately ?

[insidecabin]

Thank you for your help by posting the above x would it still apply if booking just the cruise from NCL as we booked hotels / flights separately ?

 

yes, a cruise is a package holiday so other losses are covered by the regulations.

 

if you look at the which summary page compensation icludes thinks like non refundable kennel fees anything bought specifically for the trip like sun cream.

http://www.which.co.uk/consumer-rights/regulation/package-travel-regulations

 

if the losses were significant it might still be possible to claim I don't know if there are time limits on basic claims(it's 3 years for injury) drmal debts time bar a 6years..

Airline lateness compensation claims has been going back years now "money saving expert" are on the case.

http://www.moneysavingexpert.com/travel/flight-delays

 

Complaints to ABTA I think are time limited.

 

It may be what you accespted allready may close the claim but if they lied or misled you there may be options.

as with any breach of contract claim you are supposed to limit your losses eg change fees if cheaper than cancellation and you can reuse the element.

 

 

I think many don't realise that a Cruise is a package holiday(just like a coach holiday), and often the ATOL protection confuses further as that does need to include flights.

 

Cruiselines are acting like the dodgy package holiday companies of the 60s,70s, which is why we have the regulations

[insidecabin]

edit:(cant so new post)

ABTA code of conduct does have a getout if outside final payment, Not sure if the package regs have that exclution not seen one.

http://abta.com/holiday-help-and-complaints/how-can-we-help-you/my-holiday-arrangements-have-just-been-cancelled-by-my-travel-company.-can

[SeahawkSiren]

I'm posting an update. I just spoke to NCL and they are still not ready to make the changes from our cancelled cruises to the Panama Canal replacement options. She said there have been some roadblocks in trying to build these new replacement itineraries so quickly. We originally were supposed to be able to switch over this past Wednesday, and now it is being pushed into next week although she didn't give me a specific date next week. I asked her if there is a possibility that these replacement options will not even materialize and she said no.

 

She also said if you have already called and noted which replacement sailing you want they will automatically change it over and email a new confirmation. I'm not totally confident that will happen on its own so I will call back again next week. The waiting game continues...

[Windsailer]

I have to say - this is when a good TA comes in handy. I was one of the unlucky ones who had my European cruise in November 2016 cancelled when the Epic was moved to Florida instead. MY TA was able to get the same cruise in February of this year, price protected, with my perks intact, a week before others posted on CC they were able to make a change and some lost their perks. She spent a long time on the phone with NCL but was able to push it through.

[Brits 2006]

I'm posting an update. I just spoke to NCL and they are still not ready to make the changes from our cancelled cruises to the Panama Canal replacement options. She said there have been some roadblocks in trying to build these new replacement itineraries so quickly. We originally were supposed to be able to switch over this past Wednesday, and now it is being pushed into next week although she didn't give me a specific date next week. I asked her if there is a possibility that these replacement options will not even materialize and she said no.

 

She also said if you have already called and noted which replacement sailing you want they will automatically change it over and email a new confirmation. I'm not totally confident that will happen on its own so I will call back again next week. The waiting game continues...

 

Hi

 

That's what I have been told today. As we both got the same info maybe they are getting their act together. Fingers crossed.

[CruisinMaterial]

The hole in the schedule I was watching between October 28th to November 2nd was announced as a ship charter. I don't think the charter had anything to do with the re-arrangement of the dates though. I was originally under the impression that the ship that was going to be chartered was the Jewel because it was a sister to the Pearl which is used by the same company. I'm not really sure what NCL's motives were for changing the itineraries. :cool:

[SeahawkSiren]

The hole in the schedule I was watching between October 28th to November 2nd was announced as a ship charter. I don't think the charter had anything to do with the re-arrangement of the dates though. I was originally under the impression that the ship that was going to be chartered was the Jewel because it was a sister to the Pearl which is used by the same company. I'm not really sure what NCL's motives were for changing the itineraries. :cool:

 

Thank you for this information as I was starting to wonder if the Panama Canal replacement cruises were even going to materialize. Glad to know the charter dates are just those dates between the "still not yet finalized yet" Panama Canal cruises and the repo to South America. I am just presuming that the Mexican Riviera cruises were not selling well so that's why NCL completely changed the itinerary.

 

Those of us that were cancelled received our cancellation notices on February 18 and we were supposed to be able to book our replacement Panama Canal cruises on February 24. As of last week NCL still did not even have the confirmation from all the ports. It is now March 3 and we still cannot book the replacement cruises (I called NCL again today and was told they are still not ready to accept these new bookings yet). So NCL sent out the cancellation notices to us before they had even confirmed the Panama Canal cruises and before they even got confirmation from all the ports we will be stopping at. :rolleyes: This whole thing has been very mishandled.

[firegal2539]

CruisinMaterial,

 

I have already posted this but I will state it again, I have a cancelled cruise on October 22, 2016, Mexican Riviera. They offered two Panama Canal cruises to take the place of what NCL cancelled. They haven't got the ports for the Panama cruises set in stone so they can't book them yet. Three different people at NCL told me that they are trying to have a more exotic itinerary and every Mexican Riviera cruise that was cancelled, on the Sun and the Jewel, will be replaced with Panama Canal, more money for NCL, more expensive cruise.

 

That is what I have been told and I believe it. Supposedly a year ago NCL came out with "A NEW NCL". If this is the new NCL I want no part of it. I really liked cruising with them but I have cancelled two other cruises I have with them and replaced them with a Royal Caribbean and a Princess.

 

Candie

[BabsinTX]

Thank you for this information as I was starting to wonder if the Panama Canal replacement cruises were even going to materialize. Glad to know the charter dates are just those dates between the "still not yet finalized yet" Panama Canal cruises and the repo to South America. I am just presuming that the Mexican Riviera cruises were not selling well so that's why NCL completely changed the itinerary.

 

Those of us that were cancelled received our cancellation notices on February 18 and we were supposed to be able to book our replacement Panama Canal cruises on February 24. As of last week NCL still did not even have the confirmation from all the ports. It is now March 3 and we still cannot book the replacement cruises (I called NCL again today and was told they are still not ready to accept these new bookings yet). So NCL sent out the cancellation notices to us before they had even confirmed the Panama Canal cruises and before they even got confirmation from all the ports we will be stopping at. :rolleyes: This whole thing has been very mishandled.

 

I totally agree. The people I've talked to at NCL's Dedicated Support Line have been extremely helpful and pleasant. But you're right; NCL management really screwed this up. Why didn't they just cancel the last 11-day Mexican Riviera cruise, instead of all three? Truly a snafu.