Trouble Viewing eDocs

[Waterfreak2009]

Is anyone else not able to access their eDocs on NCL? I have been checking daily for them to be available. Today I can finally click on them but for a couple hours I was getting error code 1000. Tried again a few minutes ago and now I am getting "Server Error in '/EDOCS' Application."

 

I called NCL but got tired of waiting on someone to answer...

Edited March 31, 2016 by Waterfreak2009

[SPB in da RVA]

Right on the NCL contact us page there is this... (I think it would be a much better place to get yoru issue resolved than CC.)

 

 

Our Representatives would be happy to help you with the following:

 

• Need help with Booking - Can't Find Your Cruise
  
• Need help with Booking - Unable to Complete Reservation
  
• Need help with Log-In - Invalid Log-In
  
• Need help with Log-In - Unable to Retrieve Reservation
  
• Need help with Log-In - Unable to Reset Password
  
• Logged In - Reservation Not Found
  
• Creating an Account - User ID Already Exists
  
• Site Freezing
  
• Receiving Errors
  
• Images/Content Not Loading
  

 

 

• Phone 1.866.625.1160 866.796.2106
  Emailncladmin@ncl.com
  
• Mailing Address7665 Corporate Center Drive Miami, Florida 33126
  
• Hours of Operation
  
  • Mon-Fri: 9am - 8pm ET
    
  • Sat, Sun: 9am - 5:30pm ET
    

   

[Waterfreak2009]

Right on the NCL contact us page there is this... (I think it would be a much better place to get yoru issue resolved than CC.)

 

 

Our Representatives would be happy to help you with the following:

 

• Need help with Booking - Can't Find Your Cruise
  
• Need help with Booking - Unable to Complete Reservation
  
• Need help with Log-In - Invalid Log-In
  
• Need help with Log-In - Unable to Retrieve Reservation
  
• Need help with Log-In - Unable to Reset Password
  
• Logged In - Reservation Not Found
  
• Creating an Account - User ID Already Exists
  
• Site Freezing
  
• Receiving Errors
  
• Images/Content Not Loading
  

 

 

• Phone 1.866.625.1160 866.796.2106
  Emailncladmin@ncl.com
  
• Mailing Address7665 Corporate Center Drive Miami, Florida 33126
  
• Hours of Operation
  
  • Mon-Fri: 9am - 8pm ET
    
  • Sat, Sun: 9am - 5:30pm ET
    

   

 

 

As I stated, I do not particularly want to sit on hold for 45 minutes. I will give it a day or so if nothing else. IN THE MEANTIME I will try cruise critic.. thanks.

[SPB in da RVA]

Email does not require any hold time. Also tech support answers the phone pretty quickly.

[Justaddvodka68]

To answer your question, Yes. I went back today to try to print new docs because I did an upsell the other day and I can't get them to display.

 

I tried with Chrome and also IE.

 

I'm also experiencing weird results while searching pricing for cruises, so I think they must be having some troubles.

[Waterfreak2009]

To answer your question, Yes. I went back today to try to print new docs because I did an upsell the other day and I can't get them to display.

 

I tried with Chrome and also IE.

 

I'm also experiencing weird results while searching pricing for cruises, so I think they must be having some troubles.

 

Thanks for your reply, guess I will wait it out and see. I've never seen a site with so may issues as I have on NCL since I booked this cruise, unless you count the government healthcare website..

[DaniJo]

I have been having issues, too. Hoping it resolves itself before having to call. Thanks for posting - glad to know its not just me.

[Nachosupreme]

I was having the same problem, as were a few people on my roll call. I tried to wait it out, but after 3 weeks, nothing. I called the IT department and they said they just had to reset it, it took less than a minute and they were up. They told me there was nothing I could have done to fix it on my end, it could only be corrected on their end. I was only on hold about 5 minutes before I got a rep.

[bobg529]

I was able to download my edocs today no problem. I tried again this evening just out of curiosity and again I had no trouble bringing them up. I think it may be an isolated issue you're having. Don't be afraid to call!