Upgrade Internet

[SetU2]

I'm leaving on Solstice cruise to Alaska next Friday. Because of my business, I had pre-purchased unlimited Internet. With Solstice being updated to Xcelerate today, my speed will drastically increase and the price goes from $199 to $140. I contacted Celebrity to see if they could simply refund the difference either to my card or to OBC. Instead I need to cancel my prior purchase and re-purchase at the new rate. I just wanted to let others that might have purchased the Internet prior to an upcoming cruise know this. FWIW, Celebrity customer service was both courteous and professional when I called.

 

 

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[SheriffJoe]

I'm leaving on Solstice cruise to Alaska next Friday. Because of my business, I had pre-purchased unlimited Internet. With Solstice being updated to Xcelerate today, my speed will drastically increase and the price goes from $199 to $140. I contacted Celebrity to see if they could simply refund the difference either to my card or to OBC. Instead I need to cancel my prior purchase and re-purchase at the new rate. I just wanted to let others that might have purchased the Internet prior to an upcoming cruise know this. FWIW, Celebrity customer service was both courteous and professional when I called.

 

 

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Awesome news....I assume it was the phone call to X that confirmed Xcelerate was being installed on Solstice today?

[SetU2]

Yes, tech team went on at Vancouver.

 

 

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[SheriffJoe]

Yes, tech team went on at Vancouver.

 

 

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Thanks for the update!

[DebbieMacG]

On Reflection right now the new internet is pretty good compared to the old 😩