Anthem 10/15 - Star Class Suite

[RadioRob]

As some folks may remember, last May I was aboard the Allure on one of it's first sailings with the (then) new Star Class suites. (See http://boards.cruisecritic.com/showthread.php?t=2353411 for details.)

 

We had such a great time aboard, I decided to book another cruise with some other friends that have never cruised before. We're staying in an Owner's Loft Suite for this trip.

 

So far I've noticed the Genie welcome letter is much clearer and sets expectations much better than before. Other than that, I'm looking forward to seeing what else has been improved on since I last sailed 5 months ago.

 

If anyone has any questions about the ship, Star Class perks, or the destination (Bermuda), feel free to ask. :)

[clochette]

looking forward to your review.

[RadioRob]

One of the things I've noticed was the much improved level of communication from the genie.

 

The initial email from the genie was much clearer on expectations, what they do, etc. They've also introduced an email for the day before the cruise letting you know where to go and how on boarding logistics work.

 

This was much better as on my first cruise, we had followed the standard instructions and gave our luggage to the team by the shuttle instead of keeping it so it would be delivered directly to our room. The new pre-boarding email makes it clear where we should go and what happens with our luggage, etc.

 

Dear RadioRob,

 

It's almost time for you to experience the wonders of the Royal Suite Class as a Star Class suite guest. Your Royal Genie eagerly awaits your arrival. With regards to that, kindly be advised that tomorrow your drop-off point, at Cape Liberty Cruise Terminal, will be Zone 6. There is a large purple banner, which says Star Class, at the location. Please do not get off at any other zone. Once at Zone 6, kindly identify yourself as a Star Class guest and the assigned pier staff will ensure that your luggage is loaded onto a cart and will be sent directly to the suite while you go through the check-in and security screening process. Your seapass cards will be at the door of your suite. Your suite will be ready by 12:30pm, at the latest.

 

I will be informed of your arrival, if I am not already there waiting for you, and will be escorting you onto the ship. If I am escorting another guest onto the ship, please wait for me in the VIP waiting area, inside the terminal, and I will be there to escort you as soon as I can. Kindly be advised that there might be some waiting time involved, especially if you'll are arriving early at the terminal. Also, I might have to escort multiple guests at the same time, if they arrive together. I thank you, in advance, for your kind understanding and patience in this matter.

 

Lunch will be served at the Coastal Kitchen from 12:00pm to 1:30pm and at Solarium Bistro from 11:30am to 2:30pm. If you'll arrive early and your suite is not available, I will take you'll over to either of the restaurants, depending on your arrival time, where you can enjoy your lunch whilst your suite is being made ready. Once the suite is ready, I will come and escort you to the suite, if I am not escorting a guest on board at the time. If I am, then will come over as soon as I get the guests on board.

 

Please do not hesitate to contact me should you have any queries with regards to your arrival at the port.

Kindly be advised that I will not have access to either loop or my email during the boarding process. Should you need any assistance, prior to your arrival to the pier, kindly contact XXX-XXX-XXXX (11am onwards, on boarding day) and the Star Class Pier Agent will assist you.

 

Wishing you a safe and pleasant journey to the beautiful Anthem of the Seas!!

 

Thank You.

 

Derick Martis

Royal Genie | Guest Services

[gerig]

Can your genie email you today to tell us if we are going to bermuda or canada. I really don't want to pack long sleeve tops and pants.

[pkexton]

Can't wait to hear what your thoughts are as we get to experience the Genie next May on the Anthem.

 

Pat

[RadioRob]

Looks like we're going to Bermuda! No major damage to docks etc. some fallen trees and damaged buildings. But no plan currently to change.