G&G Posted March 6, 2017 #1 Share Posted March 6, 2017 We have been cruising for many years and after every cruise I write a letter to the cruise line that we just cruised with. The main purpose of these letters is to recognize those crew and staff who far exceeded our expections. I have written letters to HAL, RCL, Princess and Celebrity and have always received either a response from the cruise line. Four years ago was our first Oceania cruise. I wrote two letters to Oceania after our cruise with no response. We just completed a 10 day cruise on the Riviera and I called Oceania to ask them who I could send a letter. They transferred me to Customer Service. Instead of talking with an Oceania agent all I got was a recording to email your comments. I sent an email asking where I could send an letter to Oceania. Two weeks have passed with no reply. Should I write Del Rio at NCL? Need help One added note: I do fill out end of cruise surveys Link to comment Share on other sites More sharing options...
Rare JoePDX Posted March 6, 2017 #2 Share Posted March 6, 2017 Bob Binder is the President and Chief Executive Officer of Oceania Cruises. OCEANIA CRUISES, INC. 7665 Corporate Center Drive Miami, Florida 33126 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted March 6, 2017 #3 Share Posted March 6, 2017 If you used a TA you can always send a letter via them They will know who to contact Were you requesting a reply ? Maybe if you were praising the staff or the cruise line they felt it was just that & no reply required JMO Link to comment Share on other sites More sharing options...
G&G Posted March 6, 2017 Author #4 Share Posted March 6, 2017 If you used a TA you can always send a letter via them They will know who to contact Were you requesting a reply ? Maybe if you were praising the staff or the cruise line they felt it was just that & no reply required JMO Thanks. Just praising the staff and how great a cruise. Not requesting a reply but I would estimate I have written +50 letters to other cruise lines and always received a response either in writing or by phone. Link to comment Share on other sites More sharing options...
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