milamber Posted June 14, 2017 #51 Share Posted June 14, 2017 Can I ask how long it took them to reply ? Actually, just a few hours amazingly. However, a subsequent email to the same person asking why our friends were offered $130 OBC and us just $60 for the same problem has gone unanswered for 2 days now. In addition we haven't had the promised email confirming the OBC either. I guess the fairly prompt response was an aberration. I'd guess that they have made a whole heap more work for themselves by the inconsistent response to people, assuming perhaps that social media and cruise forums haven't yet been invented.......... Link to comment Share on other sites More sharing options...
ToadOfToadHall Posted June 14, 2017 #52 Share Posted June 14, 2017 Actually, just a few hours amazingly. However, a subsequent email to the same person asking why our friends were offered $130 OBC and us just $60 for the same problem has gone unanswered for 2 days now. In addition we haven't had the promised email confirming the OBC either. I guess the fairly prompt response was an aberration. I'd guess that they have made a whole heap more work for themselves by the inconsistent response to people, assuming perhaps that social media and cruise forums haven't yet been invented.......... Can I ask what email address you used ? I used : guestrelations@cunard.co.uk Link to comment Share on other sites More sharing options...
milamber Posted June 14, 2017 #53 Share Posted June 14, 2017 Can I ask what email address you used ? I used : guestrelations@cunard.co.uk I used customerservices@cunard.co.uk, though it really shouldn't matter Link to comment Share on other sites More sharing options...
ToadOfToadHall Posted June 14, 2017 #54 Share Posted June 14, 2017 I used customerservices@cunard.co.uk, though it really shouldn't matter Thank you. I will give that one a go as well and see what happens then. I agree with you that it should make no difference. Reading here and the P&O board it does seem quite random in terms of replies and offers that people get. Thanks again. Link to comment Share on other sites More sharing options...
milamber Posted June 16, 2017 #55 Share Posted June 16, 2017 Still waiting for a response from Customer Services. However, in the meantime I emailed the Chief Executive of Carnival, david.noyes@carnivalukgroup.com and had a response from someone in his team in just over 24 hours sorting things out to our satisfaction. Might be worth a second email for anyone who hasn't heard back from normal channels. Link to comment Share on other sites More sharing options...
ToadOfToadHall Posted June 16, 2017 #56 Share Posted June 16, 2017 I sent an email Sunday evening (so call that Monday morning) and had heard nothing by Wednesday evening, so I sent a second one. I had a reply at around 11:00 AM Thursday morning with an offer of $130 OBC. I then had a modified final account for our up coming cruise showing it had been added. Link to comment Share on other sites More sharing options...
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