Reservation disappeared from My Cruises??

[kiska]

I went to log in to my cruises to check into my reservation for a sailing later this month, but when I clicked on it, I got the error message of "your reservation cannot be accessed at this time, please try again later". Tried a couple times, same issue. 10 or so minutes later when I loaded up the page again - "You currently have no reservations". Hmm, that's interesting, so I try to add the reservation again - same error message, no go. Anyone had that happen to them before? I'm about to call them and find out what happened to it, while there are still some rooms left on the ship - booked as a free cruise through club royale, but am wondering if anyone else ever had that happen. We just had a basic balcony cabin, no frills

[Jasukkie]

I just tried to book a cruise that had over a hundred balcony cabins available an hour ago, and now is sold out, so maybe it's all a system wide computer problem?

[K3nn7]

Same thing going on here. I wouldn't worry too much.

[bouhunter]

RCCL computer systems/IT are the worst in the travel industry. Except for Celebrity which is worse......

 

May as well pick up the phone.:)

[WyKnott]

Mine also. I was trying to access my reservation and it just wouldn't load. Then I got the "cannot be accessed, try again later" message. When I went back, the reservation's not there at all.

 

In the past, they've messed up on the amount still owed, and when I called I was told it was a glitch that would be corrected.

 

Good thing I have documentation on my booking. Hopefully it resolves itself soon.

[kiska]

Huh, you're right, I tried to do bookings on two random cruises - no go. And here I was sitting hoping they were secretly upgrading me to something nice :')

[Lib0007]

I just called about this problem and their system is down.