Jr Suite Guarantee

[TPA2005]

Hello,

 

Changed a reservation yesterday from balcony to Jr Suite GTY. The category is J3 and online the booking shows "Junior Suite Accessible On Jewel Of The Seas" but "accessible" is not noted on the invoice.

 

 

I just called and an agent assured me it is not an "accessible" category that we have booked. So just a website issue or should I continue to follow up to confirm we will not be assigned an accessible cabin?

 

And it says cabin will not be assigned until full payment is made. I didn't think that was a factor with when a gty cabin is assigned?

Thank you...Mark

[Clarea]

Thhere's a known bug in the website that messes up the description of guarantee categories. Ask for you booking confirmation, the correct category should show there.

 

I did not think that final payment had to be made to get an assignment.

[TPA2005]

Thank you Bob!!

 

I said invoice but it is the booking confirmation I was looking at. It only shows J3-GTY.

[Clarea]

Thank you Bob!!

 

I said invoice but it is the booking confirmation I was looking at. It only shows J3-GTY.

That sounds good. I always go by the invoice (booking confirmation), the website is junk.

[Deck_Diva]

We actually prefer JS Accessible... if possible but not too many are available though. That’s just us.