Need help canceling a reservation

[stuckintexas]

I’m currently booked on Seaside and am unable to cruise on the date I’ve selected. I need to cancel the reservation. I have tried calling and been on hold 1+ hours several times over the last couple of days. If I didn’t want my deposit back I would not worry about it, but their customer service and hold times are horrible. Does anyone know if there is another number to call to cancel other than sitting on hold for hours? I could not find a place on the website to cancel either. And I have requested a call back and have been waiting on this for days too. My final payment is due in a couple of days so I need to take care of this as quick as possible. Thanks in advance!

 

 

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[deliver42]

I've never been on hold for more than 10 15 minutes. the phone number I use is 844-325-5924. I hope this helps. Good luck.

[BubbieE]

Hope this is helpful.

I use the website http://www.msccruisesusa.com and phone number 1-877-665-4655.

You should definitely send an email as well as call.

[riclop]

I’m currently booked on Seaside and am unable to cruise on the date I’ve selected. I need to cancel the reservation. I have tried calling and been on hold 1+ hours several times over the last couple of days. If I didn’t want my deposit back I would not worry about it, but their customer service and hold times are horrible. Does anyone know if there is another number to call to cancel other than sitting on hold for hours? I could not find a place on the website to cancel either. And I have requested a call back and have been waiting on this for days too. My final payment is due in a couple of days so I need to take care of this as quick as possible. Thanks in advance!

 

 

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I waited 5 min.

[Kateann61414]

When going through the options select that you are wanting to book a new reservation. Wait time is 5-10 minutes. It was over an hour when I selected that I had an existing one. [emoji52]

[stuckintexas]

Thanks everyone!!

 

 

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[deliver42]

You're welcome. Glad to help.