Club Royale question

[Journey2016]

I was invited to be a Club Royal member in the summer of 2016. Since then, I have been awarded a free cruise and a 300 dollar credit. All this time, I get the casino sticker on my sea pass, and this has entitled me to escape the fees when using your sea pass to get cash for the casino.

 

I typically do 3-4 cruises a year, and I play in the casino every night for 1 to 3 hours, always the same way: I play craps, and I bet the same way whenever I am playing, with anywhere from $50 to $400 on the table every roll, with my average being about $200 per roll. My wife only occasionally plays, and most of her play is penny slots. My cruise is December was paid for in part with a $300 credit from the casino that I earned last March.

 

So imagine my surprise when, having booked my latest cruise on the Symphony through Club Royale, my seapass card has no casino mark, and my wife's does. When I asked the casino host, I was told that my gambling habits don't entitle me to club royale. She then listed my points from my last three cruises, and all of them had me at less than 200 points each. She claimed that you don't get the free cash advances until 2,500 points. When I asked her why my wife got them and I didn't, and why I had gotten the cruise voucher from the March cruise, she had no real answer.

 

I got back to my cabin this afternoon, and there on the bed was a voucher for $100.

 

So here is my question: Is there some source for determining how points are awarded? Are there any clear rules for this? I am not complaining, I just want to know the rules so I can understand. This trip in the casino, I won a significant amount of money, and I am thinking that may have something to do with it.

[maryjaden]

I was invited to be a Club Royal member in the summer of 2016. Since then, I have been awarded a free cruise and a 300 dollar credit. All this time, I get the casino sticker on my sea pass, and this has entitled me to escape the fees when using your sea pass to get cash for the casino.

 

I typically do 3-4 cruises a year, and I play in the casino every night for 1 to 3 hours, always the same way: I play craps, and I bet the same way whenever I am playing, with anywhere from $50 to $400 on the table every roll, with my average being about $200 per roll. My wife only occasionally plays, and most of her play is penny slots. My cruise is December was paid for in part with a $300 credit from the casino that I earned last March.

 

So imagine my surprise when, having booked my latest cruise on the Symphony through Club Royale, my seapass card has no casino mark, and my wife's does. When I asked the casino host, I was told that my gambling habits don't entitle me to club royale. She then listed my points from my last three cruises, and all of them had me at less than 200 points each. She claimed that you don't get the free cash advances until 2,500 points. When I asked her why my wife got them and I didn't, and why I had gotten the cruise voucher from the March cruise, she had no real answer.

 

I got back to my cabin this afternoon, and there on the bed was a voucher for $100.

 

So here is my question: Is there some source for determining how points are awarded? Are there any clear rules for this? I am not complaining, I just want to know the rules so I can understand. This trip in the casino, I won a significant amount of money, and I am thinking that may have something to do with it.

Are you giving them you sea pass and asking them to rate your play?

[Journey2016]

Yes. The craps table always asks for it.

[maryjaden]

Yes. The craps table always asks for it.

 

I am not as familiar with rain on craps. Ask on this thread. There are many knowledgeable craps players here and discussion on new program.

 

https://boards.cruisecritic.com/showthread.php?t=2225432