No Response from Carnival Excursion guarantee

[lilyhammer]

I sent in the form two weeks ago and have not heard anything back (good or bad). Does anybody know how long it takes Carnival to respond? The fine print says 5 business days, but maybe they are really backed up. Does anybody have an advice on how to proceed? Should I fill out the form again?

 

This is a tender port, so I'd rather book with Carnival than the independent excursion provider.

[shof515]

give them a call. The shore excursion guarantee thing can be very picky, everything has to match word for word for carnival to accept it

[cruisingbandmom]

They are supposed to respond within 48 hours. You have to have the excursion booked with Carnival first and then submit the request. Don't get too excited, we submitted a claim and the 110% guarantee turn out to be only $27 pp credit because the excursion left from the ship in Belize to a closer dock.

[Steelers0854]

I submitted mine on a Saturday and Monday afternoon had my confirmation back. I would agree make a phone call at this point.