Areas of Regent Seem To Be Slipping

[jhenry1]

I am not usually one to complain but it seems to me some of the customer service areas of Regent seem to be slipping. We have cruised many times on Regent and everything in the past went very smoothly. I love Regent but on our last cruise in June the food on the Voyager was lacking that wow factor not bad but not up to par. We are scheduled on the Explorer for May of 2019 and although we were not sure of what shore excursions were offered until around 12 hours prior to designated time to book and now almost a week later one of the excursions is still not available and no one can respond with an answer as to when they might be available. They do not have the name of the hotel that we are staying in Barcelona and I called and finally received a name but then my TA called and got a different name. Not sure what is going on but very disturbing to me. I am wondering if others are coming across any of the same or other issues. Maybe Regent will read the forums and gain some Insight into how clients are feeling.

[Jason OKeefe]

jhenry1,

 

Email me SevenSeasSociety@rssc.com and I'll assist further with your questions. Apologies for any confusing information you've received thus far. Please allow us the opportunity to correct any concerns.

[NCCruzQueen]

jhenry1,

 

Email me SevenSeasSociety@rssc.com and I'll assist further with your questions. Apologies for any confusing information you've received thus far. Please allow us the opportunity to correct any concerns.

 

Jason O', you're a class act! Nice way to handle this situation.

[MalbecWine]

Jason O', you're a class act! Nice way to handle this situation.

 

I agree, a voice of knowledge and informed information.

 

Looking forward to our next cruise on the Explorer which will be our first trip on her. Thank you for putting things in perspective on the Regent board.

[jhenry1]

Thank you Jason . I appreciate your interest in my concerns and I thank you for the timely reply. What a class act. No wonder so many including myself love Regent. I will email with my questions and hopefully you can give me correct replies.

[Travelcat2]

I also want to add my thanks. Having someone at Regent to answer these type of questions really makes a difference!

[pingpong1]

Jason - You follow in the footsteps of another great (former) Regent senior manager......Mark Conroy! No customer problem or issue was to "small" for him to get involved in (and resolve), once it came to his attention. Best Regards.