TA Unresponsive to Cancellation Request

[pillowmint]

Hi All,

 

I'm a younger person and prefer to avoid a travel agent whenever possible. 

 

I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. This is way out of final payment so it would be 100% refund. 

 

Well, 48 hours and two emails later to the TA I reluctantly used, and I have no response and feel I am getting 'slow walked'. I would like to have that deposit back...

 

Anyone experience anything like this? Any tips on how to escalate with the line if I need to (going to give it a few more days).

Edited November 30, 2018 by pillowmint

[Denny01]

Take a look at the cruise line website and see if your reservation is stil active. And yup, give the TA a very direct and explicit call: ‘please respond immediately’ message if you are talking to machines. If to an agent, tell them you will wait on line until the confirm you are cancelled. 

 

Den

 

 

[pillowmint]

Thanks, Denny 01. Just got an email from the TA stating that he would process the cancellation. I'll make sure the website reflects this by close of business Monday. 

[rose6]

Wondering if you are trying to cancel booking on line.  I  suggest you call and actually  speak to a live person.  Tell them if they do not cancel immediately  you will dispute  the charges with your credit card and/or file a complaint  with the better business  bureau in their area.