lovetoholiday Posted December 12, 2018 #1 Share Posted December 12, 2018 As is now 19 days till I sail and 17 days till I fly from London to Miami I called MSC yesterday to find out why my E ticket still hadn't arrived. The lady I spoke to said she didn't know but would pass it on to the ticketing department and I should have it within an hour. Today as there was still no sign of the email I called again and this time after a long time on hold the lady came back and said that the flight hadn't been ticketed, so she had passed it on to the right department and I should have them within the week!!! Has anyone ever had this problem before and if so did it work out ok in the end? I am going away for Christmas and come back just the day before I'm due to fly so I really wanted everything all organised and just ready to go when I get back. Am I panicking for nothing??? Link to comment Share on other sites More sharing options...
pspehar Posted December 12, 2018 #2 Share Posted December 12, 2018 I just went through an e-ticket experience myself yesterday. The summary is that I had to create an account on the msc website with my email. I also had to complete all of the check-in material. After that my e-ticket was available to print from the website. Here are the things that had me stumped during the process: 1. Initially, I had logged into the website with my booking number and name. I completed the check-in material. There was no sign of where to find an e-ticket on the website. 2. After some time, it occurred to me maybe I needed to log in with my email address. When I tried to log in with email, it said an account already existed with that address. I had to follow the password reset routine to get my password setup and then I could actually log in with my email and new password. 3. At this point I saw a button for the e-ticket. However, it was greyed out and I could not click it. I went back through the check-in steps and realized that the system seemed to want me to enter our drivers license identification information. I had already entered our passport information and the form said only one or the other was needed. However, once I added the drivers license info for myself and my wife, the e-ticket button became available to click. At this point I had to print out the e-ticket at home. Warning, the e-ticket printout 17 pages long. Funny enough we ran out of paper and had to get more at the shop. Link to comment Share on other sites More sharing options...
lovetoholiday Posted December 12, 2018 Author #3 Share Posted December 12, 2018 (edited) I think the UK site is different. Never had any problems in the past they just emailed it out, but this is the first time I've had a cruise and flight package with them.. It was even booked while on board my last cruise so can't even blame a third party travel agent. Glad you got yours sorted out though, and I will make sure I have plenty paper for when it finally does arrive. Edited December 12, 2018 by lovetoholiday spaces 1 Link to comment Share on other sites More sharing options...
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