Customer Service- Premium Air

[brookbran2]

HI,

I am new to Norwegian and have a terrible time trying to contact Premium air services. Has anyone else had this issue? If so, how did you resolve? I've been calling for two days and have spent a total of 4 hours on hold!

[Turtles06]

You have posted in the forum for getting help in using the message boards. You need to post in the forum for Norwegian Cruise Lines. 

 

https://boards.cruisecritic.com/forum/64-norwegian-cruise-line/

 

Good luck!

Edited July 9, 2019 by Turtles06

[VPMJ]

1 hour ago, brookbran2 said:

HI,

I am new to Norwegian and have a terrible time trying to contact Premium air services. Has anyone else had this issue? If so, how did you resolve? I've been calling for two days and have spent a total of 4 hours on hold!

Good luck! I was on hold today for an hour and 20 minutes and finally got through to Premium Air. Yesterday, I wasted an hour on hold between 2 calls and a disconnection, only to find out they closed at 5:30pm. Fun! Maybe try them as soon as they open in the morning?

[DwayneG]

I cruise in 55 days.  Flights were okay, though at inconvenient times.  But seats were terrible, wife and I nowhere near each other.  Airline said plenty of seats together available but couldn't change until tickets were issued.  E-mailed air dept., no response.  Called yesterday, waited in queue for two hours fifteen minutes, but when I finally spoke to an agent they issued tickets within 10 minutes and all is well now. Went online to airline and picked seats.  Just seems like the whole thing could have been handled better.  Why 2 hour wait? Why bad seats in the first place? Why no response to e-mail? I'd like to think a huge cruise line could be more professional.