FCC will cover the deposit

[Ken at the beach]

I know that this has come up in several threads and incorrect information has been given.

 

FCC will cover the deposit.  You still must create a new booking and put down the deposit. If there is enough money from the FCC to cover the deposit then the deposit will be refunded.  See item #4 below. 

 

FREQUENTLY ASKED QUESTIONS: 

1) What precautions have been taken to prevent the spread of the Coronavirus while onboard?

• All terminal and ship access points are being thoroughly sanitized before and after all sailings. In addition, high traffic areas onboard, including restrooms and public areas, are undergoing extensive cleaning each evening, over and above the normal procedures. Daily announcements are being made to remind guests to wash their hands often, use recommended coughing etiquette, and report any illness symptoms immediately. Also, additional medical staff has been added and are providing complimentary medical consultations during each sailing. To learn more, visit our dedicated updates page here.

2) Do all sailings qualify for "Cruise with Confidence"?

• The "Cruise with Confidence" program covers all new and existing bookings departing before July 31st, 2020.

3) What if I want to change my ship and sail date instead of cancelling?

• Guests outside of final payment can change their ship and sail date. If you booked a Non-Refundable Deposit program, we'll waive the change fee for sailings through July 31st, 2020.

4) I'm within Final Payment and I know exactly when I want to cruise again. Can I just change my ship and sail date and not get the Future Cruise Certificate?

• We're happy to hear you've already planned your future cruise with us! Unfortunately, we won't be able to change your ship and sail date within the Final Payment period. What we can do is create a new booking and collect deposit so it's ready to go when your Future Cruise Certificate becomes available to use. Don't worry - if the credit covers the deposit, it ends up going back to you. Please contact us or your Travel Advisor.

5) What is the process for cancelling my reservation?

• Should you be interested in cancelling or moving your existing reservation to an alternate ship or sailing, click here to get the process started. We'll automatically cancel your reservation and issue you your credit within a week of the date you cancel your booking so that you can rebook. If you decide to call us, please know wait times may be longer than expected.

6) Do the same parameters apply to both Group and Individual reservations?

• Both named Individual and Group reservations qualify for the "Cruise with Confidence" guidelines.

7)Will my air change fees be protected?

• If you've booked your air through our Air2Sea program and now wish to alter plans, you can do so with confidence! Royal Caribbean will handle all re-accommodations and we'll cover any change fees. You'll be responsible for any additional charges.
• If you booked your air independently, please reach out to your air carrier for assistance with cancelling or changing your flight accommodations

😎 What about hotel and transfers? Will I receive a refund for those?

• If you purchased these with Royal Caribbean - they will be refunded. Anything purchased outside of Royal Caribbean is not covered.

9) Do standard Final Payment timelines still apply?

• Yes, full payment is still required on your Final Payment Date. Please reach out to your Travel Advisor or review your Booking Invoice for more information.

10) How are Non-Refundable Deposit bookings impacted by this policy update?

• If you booked a Non-Refundable Deposit and wish to cancel outside of Final Payment, we'll provide you with an FCC forthe full amount of your deposit, instead of taking a penalty of $100 USD per person. If you choose to change your ship and sail date outside of Final Payment, we'll waive the change fees for any sailings departing before July 31, 2020.

11) What if I booked with Royal Caribbean Travel Protection? Can I still use that to make a claim?

• If you booked and paid for Royal Caribbean Travel Protection, you can still file a claim for cancellation through AON. Please note, if you agree to receive a credit from AON, your FutureCruise Certificate from Royal Caribbean International will be inactivated. The benefits of Royal Caribbean Travel Protection will still apply if you choose to sail. We will not be refunding the amount of Royal Caribbean Travel Protection as our guests can still use this to claim other travel expenses.

12) How long will the Future Cruise Certificates be valid for?

• They will be valid for all sailings departing on or before December 31st, 2021.

13) What if I decide to cancel for the Future Cruise Credit and I already had an FCC on my reservation?

• You're in a unique situation, since you used a credit. Your original Future Cruise Certificate will be considered redeemed and used. You'll receive a new Future Cruise Certificate based on the cruise fare in penalty in your current booking. You're forfeiting your old credit, so you may want to wait to decide.We are optimistic that things will be more stable.

14) What will happen to my Onboard Credit if I cancel?

• Any Next Cruise Onboard Credits will be re-added to yourbooking if you change ship and sail date. And if you choose to cancel, it will be re-applied to your new booking. All other Onboard Credits will not move with your ship & sail date change and will not be honored on new bookings.

 

 

 

[OSUZorba]

So you book normally, then you call and have the FCC applied? And if it is big enough the deposit will be refunded?

[Ken at the beach]

2 minutes ago, OSUZorba said:

So you book normally, then you call and have the FCC applied? And if it is big enough the deposit will be refunded?

Yes.  It’s because there has to be an existing reservation in order to apply a FCC to and in order to create a reservation you need a deposit. 

[long4acruise]

24 minutes ago, Ourusualbeach said:

13) What if I decide to cancel for the Future Cruise Credit and I already had an FCC on my reservation?

• You're in a unique situation, since you used a credit. Your original Future Cruise Certificate will be considered redeemed and used. You'll receive a new Future Cruise Certificate based on the cruise fare in penalty in your current booking. You're forfeiting your old credit, so you may want to wait to decide.We are optimistic that things will be more stable.

 

Seeking clarification to ensure I fully understand #13. 

In my situation, I was previously booked on the Oasis TA (21 Apr 2019) which was cancelled after the crane incident and was issued a $2300 FCC that expires on Apr 30th.  I applied it my upcoming Ovation TP from Sydney departing on Apr 20th.  At this time I'm still planning to go on the TP cruise (hubby is iffy), unless the news get real bad or United cancels my flight there (booked via Air2Sea).  So if I do cancel the TP cruise, I lose the $2300 originally from my FCC?  Conversely, what happens if RC cancels the cruise?

Appreciate any insight!  TIA.

 

 

[Ken at the beach]

3 minutes ago, long4acruise said:

 

Seeking clarification to ensure I fully understand #13. 

In my situation, I was previously booked on the Oasis TA (21 Apr 2019) which was cancelled after the crane incident and was issued a $2300 FCC that expires on Apr 30th.  I applied it my upcoming Ovation TP from Sydney departing on Apr 20th.  At this time I'm still planning to go on the TP cruise (hubby is iffy), unless the news get real bad or United cancels my flight there (booked via Air2Sea).  So if I do cancel the TP cruise, I lose the $2300 originally from my FCC?  Conversely, what happens if RC cancels the cruise?

Appreciate any insight!  TIA.

 

 

You should call Roysl on this one.  The way I read it is the initial FCC will be lost and the way I read it is that a new FCC will only be issued for actual cash that you applied.  

 

The last sentence of item #13 leads me to believe this. 

[long4acruise]

1 minute ago, Ourusualbeach said:

You should call Roysl on this one.  The way I read it is the initial FCC will be lost and the way I read it is that a new FCC will only be issued for actual cash that you applied.  

 

The last sentence of item #13 leads me to believe this. 

Thanks much for your quick insight!  Yes, I'm reading it that way also ... not that it's totally fair but not complaining as there are worse things going on or that could happen.  Was/am so looking forward to our first TP and the follow-on Hawaii-Vancouver sailing, but remaining positive.

Again, appreciate your thoughts.  Have a nice weekend!

[Deester78]

50 minutes ago, long4acruise said:

 

Seeking clarification to ensure I fully understand #13. 

In my situation, I was previously booked on the Oasis TA (21 Apr 2019) which was cancelled after the crane incident and was issued a $2300 FCC that expires on Apr 30th.  I applied it my upcoming Ovation TP from Sydney departing on Apr 20th.  At this time I'm still planning to go on the TP cruise (hubby is iffy), unless the news get real bad or United cancels my flight there (booked via Air2Sea).  So if I do cancel the TP cruise, I lose the $2300 originally from my FCC?  Conversely, what happens if RC cancels the cruise?

Appreciate any insight!  TIA.

 

 

 

I'm in the same situation as you.  We were booked on the Oasis (April 7/19) - the first sailing cancelled after the crane incident.  We applied the FCC to Oasis April 26/20 sailing departing from Miami.  I just spent 4 hours on hold because the first rep was trying to get the resolutions department to determine if the original FCC could be transferred to a future booking or get reinstated.  I was told that at this point in time the original FCC would be forfeit and I would get something like $100 back in FCC for the 2020 cruise.  My original FCC did not expire until April 15/20 but they told me that since I used it for the Miami booking that it was considered redeemed and used.  Very disappointing.  Was hoping RC would have more leniency given the circumstances, especially since the FCC is not past it's expiry date.  

[long4acruise]

10 minutes ago, Deester78 said:

Was hoping RC would have more leniency given the circumstances, especially since the FCC is not past it's expiry date.  

Yes I agree but guess so much is going on and there are so many different scenarios, RC may not have thought of all possibilities. On the cancelled Oasis TA, I was going solo; thus the FCC was issued in my name. Consequently I had to apply the $2300 FCC to a cruise where my rate was that amount or higher. That's the reason I applied it to the TP sailing - the most expensive one of the ten I had booked. (And RC had to change me to Guest 1 on the booking - as I usually am - since that was the higher fare).  At this time I'm planning to go but it would be interesting to see what would happen IF RC cancels the cruise. I realize they have their hands full and losing big money, so I'm patient and understanding to a point.

Hope all works out positively for you.