Maybe A New Cancelling Policy!

[bluebeachbum]

Finally reached HAL to cancel trip one day after receiving the email about cancelling and two days before cruise leaves.  Obviously not the 72 hours before a cruise as noted in policy.  We are receiving full FCC!!  Never expected it.   We are so disappointed that we aren't going but feel happy to be able to plan another HAL trip.  I dont know if this is a new policy but if you are in this category, please inquire.   It might be handled on a case by case basis.  

[knittinggirl]

Obviously very short handed!  Our TA isn't getting anything done either.

[YXU AC*SE]

30 minutes ago, bluebeachbum said:

Finally reached HAL to cancel trip one day after receiving the email about cancelling and two days before cruise leaves.  Obviously not the 72 hours before a cruise as noted in policy.  We are receiving full FCC!!  

 

Noted within the current policy.    Scott. 

 

For Existing Bookings: To give your clients peace of mind, Holland America Line is introducing a new Short Term Cancellation Policy on select cruises. For all departures between now and May 31, 2020, we are allowing guests the option of cancelling their booking no later than March 31, 2020, with a minimum of 72 hours in advance of their departure date. However, this new cancellation program will apply to sailings departing through and including March 9, 2020, which are now within the 72 hour window. Any cancellation will receive a Future Cruise Credit (FCC) for the amount of their cancellation fee that can be used for another cruise in 2020 or 2021. The FCC must be booked by December 31, 2020.