lauren0309 Posted March 17, 2020 #1 Share Posted March 17, 2020 I booked a September 2020 cruise in May of 2019. I can't remember if I booked the refundable or non-refundable rate? I looked at my account on Royal Caribbean website but it doesnt say it anywhere. Is there a way to find out without having to call since I know I'll never get through on the phone right now. Also if I booked the non-refundable rate and the ship still isnt able to sail in September due to the virus will I be able to reschedule without paying any change fees since the change was out of my control? Link to comment Share on other sites More sharing options...
Ken at the beach Posted March 17, 2020 #2 Share Posted March 17, 2020 2 minutes ago, lauren0309 said: I booked a September 2020 cruise in May of 2019. I can't remember if I booked the refundable or non-refundable rate? I looked at my account on Royal Caribbean website but it doesnt say it anywhere. Is there a way to find out without having to call since I know I'll never get through on the phone right now. Also if I booked the non-refundable rate and the ship still isnt able to sail in September due to the virus will I be able to reschedule without paying any change fees since the change was out of my control? It will show on the original booking invoice. You will see NRD listed by the cruise fare. BTW, I've called several different lines that Royal has today and have not waited on hold once. Link to comment Share on other sites More sharing options...
Cruiser_1977 Posted March 17, 2020 #3 Share Posted March 17, 2020 (edited) When you booked you should have received an e-mail with your confirmation and booking details as an attachment. One of mine is below. I have highlighted in yellow the non-refundable deposit. Hope this helps. Edited March 17, 2020 by JennyB1977 Link to comment Share on other sites More sharing options...
lauren0309 Posted March 18, 2020 Author #4 Share Posted March 18, 2020 thank you. I dont remember getting a detailed receipt. I might have but my printer is broken so I didnt print anything out. I do have my reservation number so I will send them an e-mail to give me a receipt. i tried calling them because also fares are reduced but all I got was a recording to call back after April 11th. Link to comment Share on other sites More sharing options...
Ken at the beach Posted March 18, 2020 #5 Share Posted March 18, 2020 7 minutes ago, lauren0309 said: thank you. I dont remember getting a detailed receipt. I might have but my printer is broken so I didnt print anything out. I do have my reservation number so I will send them an e-mail to give me a receipt. i tried calling them because also fares are reduced but all I got was a recording to call back after April 11th. Press 1 for new booking and you will get through 1 Link to comment Share on other sites More sharing options...
molly361 Posted March 18, 2020 #6 Share Posted March 18, 2020 14 minutes ago, lauren0309 said: thank you. I dont remember getting a detailed receipt. I might have but my printer is broken so I didnt print anything out. I do have my reservation number so I will send them an e-mail to give me a receipt. i tried calling them because also fares are reduced but all I got was a recording to call back after April 11th. There's an auto line for getting an invoice if you have the invoice number 866-562-7625 I believe you press #4 and then follow the prompts from there to enter the booking number etc 1 Link to comment Share on other sites More sharing options...
lauren0309 Posted March 19, 2020 Author #7 Share Posted March 19, 2020 Thank you. I got through this morning and got a reduction on my cruise fare for September plus a new copy of my invoice. Now lets keep fingers crossed that the ships will start sailing again at that time. Link to comment Share on other sites More sharing options...
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