Contacting post-cruise Guest Relations

[SteveH2508]

We have raised a 'complaint' with post-cruise guest relations via the form on the NCL website, for which we received the automated confirmation with a number and a 28 day response time.

 

We then wished to reply to it, but i could only find the form to do it through, which generated another case number.

 

Is there any way of contacting Guest Relations by email using the current case number, without generating yet another case number?

 

(We are chasing the refund BTW)