wannagonow123 Posted July 17, 2020 #1 Share Posted July 17, 2020 Like many others, we too are impacted by cancellations due to the sale of the 4 ships, and also now the CDC extension of the no-sail order. I know right now when you call, you get a message saying "they cannot accommodate your call". Wondering how long I should wait before I try again. Part of our payment (paid in full) was FCC that we had to use by December22, 2020. (NA failed apizoids last year). I want to make sure the FCC gets extended, as we tried in good faith the use them within the specified time frame. Link to comment Share on other sites More sharing options...
YXU AC*SE Posted July 17, 2020 #2 Share Posted July 17, 2020 Try HAL's web chat facility. Seems to be the shortest queue? Scott. Link to comment Share on other sites More sharing options...
atexsix Posted July 17, 2020 #3 Share Posted July 17, 2020 Something must have changed, I called a couple of weeks ago and was all prepared for a long wait. I had my cell propped on a phone stand, on speaker, the crossword puzzle book was handy and lo and behold someone picked up immediately, I almost fell out of my chair. The CSA was also very kind and helpful and didn't sound at all rushed or harried...perhaps she was working from home. 1 1 Link to comment Share on other sites More sharing options...
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