Cancellation Policy

[myboo]

Sorry if this has been covered before, but I could not find in search topics.

Assuming we would have to cancel our Regent cruise, is there any way to get a full refund OR do they always keep a portion of what you deposited.

I tried reading their policy and it just confused me.

 

Thanks for your input.

[FengShui@Sea]

35 minutes ago, myboo said:

Sorry if this has been covered before, but I could not find in search topics.

Assuming we would have to cancel our Regent cruise, is there any way to get a full refund OR do they always keep a portion of what you deposited.

I tried reading their policy and it just confused me.

 

Thanks for your input.

They always keep $100 per person which can be credited to a future booking made within 12 months of the cancellation.  

[wishIweretravelling]

Of course, if you are within the penalty period (in normal times, it starts 150 days out), they keep the percentage of the fare that they list out at the various dates. 15% to 100%, depending on how close to departure you are.

[wishIweretravelling]

They also keep any air deviation fees you might have paid, though they've been known to credit them on another booking.