Unable to complete online check-in?

[JohnMI]

So, I cruise on the Magic on the 12th and was trying to complete online check-in for my wife and I today.  I fill in all of the info and get to the very end where it gives the "check-in summary".  On that page, it shows both of us as "incomplete".  If I pop open the summary for each of us, everything has a green check next to it.  I filled in everything that it asked.  If I go and print my booking summary, it shows "Online Check-in Status: Complete" for both of us -- but on the website itself, it doesn't.  It won't let me print boarding passes because it says I haven't completed the check-in for everyone yet -- even though, again, it shows both my wife and I have fully completed everything.

 

Any suggestion on how to correct this?  I mean, I can call, but was curious if there was just something obvious that I'm overlooking?

 

I did try logging out and back in again.

[joelheather]

1 hour ago, JohnMI said:

So, I cruise on the Magic on the 12th and was trying to complete online check-in for my wife and I today.  I fill in all of the info and get to the very end where it gives the "check-in summary".  On that page, it shows both of us as "incomplete".  If I pop open the summary for each of us, everything has a green check next to it.  I filled in everything that it asked.  If I go and print my booking summary, it shows "Online Check-in Status: Complete" for both of us -- but on the website itself, it doesn't.  It won't let me print boarding passes because it says I haven't completed the check-in for everyone yet -- even though, again, it shows both my wife and I have fully completed everything.

 

Any suggestion on how to correct this?  I mean, I can call, but was curious if there was just something obvious that I'm overlooking?

 

I did try logging out and back in again.

Have you tried calling Carnival?

[Frank12]

We are on the 8/12cruise with you and it worked fine last week.

The only issue I had was with the Covid question.  My wife had to complete her form, then I had to log out of her account and log in under my name and complete my covid form before it would show complete.

 

[Cruisesfun65]

Try clearing out your cookies. Or use a different browser. 

[JohnMI]

It corrected itself after about 30 minutes. 👍