Are the phone lines dead or is it me?

[Lisichka]

Am trying to make a booking on the free balcony upgrade offer, but the phones do not seem to work at all.  Won’t even ring, immediately disconnects.

 

Is it me or does everyone have problems?

 

offer ends tomorrow so want to transfer an existing booking before it ends…

[shipgeeks]

Maybe because it's the weekend?

[Lisichka]

8 minutes ago, shipgeeks said:

Maybe because it's the weekend?

Are they supposed to be closed during the weekend? It says open until 6pm when I google it….

[crbonfiber]

bad storms in fll last nite may have knocked phones out.

[waterbabyfish]

58 minutes ago, Lisichka said:

Am trying to make a booking on the free balcony upgrade offer, but the phones do not seem to work at all.  Won’t even ring, immediately disconnects.

 

Is it me or does everyone have problems?

 

offer ends tomorrow so want to transfer an existing booking before it ends…

Use cruise compete.com

[taszmom]

I tried calling 3 different phone numbers for MSC today and all the calls hang up.  Last week I called on a Saturday and was on hold for an hour before I could speak to a person.  The website is trash.  I can't complete the web check-in and I can't view my booking from my account no matter how many times I added it.

[Lisichka]

17 minutes ago, waterbabyfish said:

Use cruise compete.com

No response there either, plus I don’t think they can handle a transfer of itinerary.

Edited August 14, 2021 by Lisichka

[Cheyshe]

I'm not sure about the phones but you can't get into booking any cruise either. It just keeps like buffering. Has been doing that since yesterday.

[Dilori]

Same here. I have several different phone numbers and all get the same fast busy signal. BTW, the number to call that is posted on the MSC home page keeps changing every couple of minutes. Don't know what that means but thought I'd pass it along. As another poster said, the hold times can be daunting but this is a different story altogether. There must be a problem with the system.