Msc voyager points and date

[Callalilly88]

On 8/16/2021 at 4:16 PM, ziggyuk said:

 

It's three years not two years, it was also extended due to covid, in my case making it 4 years.

I personally don't think three years is unreasonable for a "loyal" customer.

Anybody having success with getting their points extended? We received an email a few months ago from MSC stating that our expiry date had been extended. But when we looked, nothing had changed. We've called customer service only to be informed that we need to email them. It's been a month and a few emails later with no response. I'm wondering after all the bad press about customer service if this is a cruise line I'd want to be "loyal" to and am considering canceling our cruise World Europa in January : (

[Callalilly88]

On 8/16/2021 at 4:16 PM, ziggyuk said:

 

It's three years not two years, it was also extended due to covid, in my case making it 4 years.

I personally don't think three years is unreasonable for a "loyal" customer.

Anybody having success with getting their points extended? We received an email a few months ago from MSC stating that our expiry date had been extended. But when we looked, nothing had changed. We've called customer service only to be informed that we need to email them. It's been a month and a few emails later with no response. I'm wondering after all the bad press about customer service if this is a cruise line I'd want to be "loyal" to and am considering canceling our cruise World Europa in January : (