"Call Me" shouldn't just place you in the hold queue

[ScreamWithMe]

I'm not sure if anyone from Celebrity reads these boards, but the whole point of a "Call Me" feature is for you to call me back when the support reps have the proper amount of time to deal with an issue.   I've been trying to get a few issues with Celebrity resolved and have spent more than 4 hours on hold this week.   Today I clicked "Call Me" and was immediately called, only to be put again on hold for 45 minutes at which point I gave up and disconnected.

Edited September 17, 2021 by ScreamWithMe

[Searanger]

Same here...saw the "Call Me" button and thought when an agent is free they would call me.  Phone rings immediately and I'm listening to the same guy I would have if I called myself.  Gave up after 20 minutes.  The last 3 times I called I have been talking to reps at home in Jamaica.  Guess no ones working in Miami anymore. 

[yorky]

I’ve not even bothered phoning them after our cruise was cancelled and simply sent an email, they usually get back in around a week.

[AidenL]

1 hour ago, yorky said:

I’ve not even bothered phoning them after our cruise was cancelled and simply sent an email, they usually get back in around a week.

I sent emails last Monday week, still no response.

 

Have spent hours on hold this week also, mainly due to a change I made which was applied incorrectly three times. It’s become really frustrating and very hard to get speaking to someone.

Edited September 17, 2021 by AidenL

[5waldos]

New to Celebrity. Has this been true throughout the Covid epidemic or is this a new issue? I got through after I was on hold for more than 2 hours last week- put my phone on speaker and went about life but wondered if this was typical or something new?