ScreamWithMe Posted September 17, 2021 #1 Share Posted September 17, 2021 (edited) I'm not sure if anyone from Celebrity reads these boards, but the whole point of a "Call Me" feature is for you to call me back when the support reps have the proper amount of time to deal with an issue. I've been trying to get a few issues with Celebrity resolved and have spent more than 4 hours on hold this week. Today I clicked "Call Me" and was immediately called, only to be put again on hold for 45 minutes at which point I gave up and disconnected. Edited September 17, 2021 by ScreamWithMe Link to comment Share on other sites More sharing options...
Searanger Posted September 17, 2021 #2 Share Posted September 17, 2021 Same here...saw the "Call Me" button and thought when an agent is free they would call me. Phone rings immediately and I'm listening to the same guy I would have if I called myself. Gave up after 20 minutes. The last 3 times I called I have been talking to reps at home in Jamaica. Guess no ones working in Miami anymore. Link to comment Share on other sites More sharing options...
yorky Posted September 17, 2021 #3 Share Posted September 17, 2021 I’ve not even bothered phoning them after our cruise was cancelled and simply sent an email, they usually get back in around a week. Link to comment Share on other sites More sharing options...
AidenL Posted September 17, 2021 #4 Share Posted September 17, 2021 (edited) 1 hour ago, yorky said: I’ve not even bothered phoning them after our cruise was cancelled and simply sent an email, they usually get back in around a week. I sent emails last Monday week, still no response. Have spent hours on hold this week also, mainly due to a change I made which was applied incorrectly three times. It’s become really frustrating and very hard to get speaking to someone. Edited September 17, 2021 by AidenL Link to comment Share on other sites More sharing options...
5waldos Posted September 17, 2021 #5 Share Posted September 17, 2021 New to Celebrity. Has this been true throughout the Covid epidemic or is this a new issue? I got through after I was on hold for more than 2 hours last week- put my phone on speaker and went about life but wondered if this was typical or something new? Link to comment Share on other sites More sharing options...
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