Problem booking new cruise

[patty1955]

I've been trying to book a new cruise on the Oceania website but I keep getting error: "The profile for the specify DirectID does not match the one for the specify Email"

I've tried using Firefox, Chrome and Chrome incognito. I want to surprise my husband so I don't want to do it on the phone. Does anyone have any suggestions? 

[LHT28]

check your email is the same one used for past bookings

You will probably have to call otherwise

[patty1955]

21 hours ago, LHT28 said:

check your email is the same one used for past bookings

You will probably have to call otherwise

I was logged in when I tried to book the cruise so the email was auto-filled. I was able to booked the cruise as a guest, using a different email address. The invoice came to my usual email address. 

[LHT28]

1 minute ago, patty1955 said:

I was logged in when I tried to book the cruise so the email was auto-filled. I was able to booked the cruise as a guest, using a different email address. The invoice came to my usual email address. 

Well hopefully your TA can sort it out with O for you

Good Luck