Can't get our cruise ticket

[FrostyJoe]

I've been trying to send our cruise ticket (we are within 20 day window) via MSC website by clicking the "send to your e-mail" button but it seems to be stuck and just shows a moving ship.  While a gif of a moving cruise ship sure looks nice---it's like a tease at this point.

 

Thoughts?  I want my luggage tags to start printing to get excited for our trip!

[bafinegan]

Similar here.  On the Jan 15 cruise out of Miami on the Seashore.   I fill out the check in forms, several times a day, then when it gets to the last page, it says I am missing documentation.  I go back, and sure enough, the areas I had just filled in are blank again.  But check in says I am complete.

 

I have since turfed it to my TA ( who is having the same problem).  SHe called MSC yesterday (12/28) and was told they have been having problems with etickets- REALLY???🙄.  TA states she will try again today.  I told her there are numerous reports here in Cruise Critic of the same problem.

[girli565]

We sail on 1/6/21 and I had the same issue. I ended up having to call MSC for them to email it to me. 

[richiepr77]

I called MSC today for my Divina 1/9 boarding tickets. They escalated the situation 'cause of a problem with the website, same problem that I had filling up some boxes. Rep was very helpful and nice. Must wait 'til Friday.

Edited December 29, 2021 by richiepr77
grammar

[FrostyJoe]

16 minutes ago, richiepr77 said:

I called MSC today for my Divina 1/9 boarding tickets. They escalated the situation 'cause of a problem with the website, same problem that I had filling up some boxes. Rep was very helpful and nice. Must wait 'til Friday.

I just called them and they said they sent it via e-mail......"if you don't see it after 2-3 hours call back"....still haven't gotten it

[FrostyJoe]

Update:

finally got our cruise tickets after a second call to MSC. Apparently MSC didn’t have our state of residence which prevented issuance of the ticket, even though I put that in three of the passengers details, as well as the billing address…. 🤷🏻‍♂️

[tweakes]

On the Grandiosa in a few weeks and had the same issue. Was able to finally check in officially today and get docs through the MSC for me app (website still didn't work today).