Is HAL Navigator App working on Android?

[2BYUFans]

As a self-confessed Android user it looks like the app doesn't work. I'm able to get it to work on a ipad but on my Android phone I only get a white screen. It's hard to imagine that a modern consumer facing company would allow this to continue. Or am I missing something and there is a simple answer. 

[CruiserBruce]

A quick look around the board will find a couple discussions on clearing the data cache and logging in again. It fixes the problem. 

[seagarsmoker]

I have an android phone and tablet and the Navigator app works fine. 

[richwmn]

I also have android phone and tablet and both have worked fine, on the ship in December and at home now.

[CruiserBruce]

Here is one of the threads on the topic:

 

 

[2BYUFans]

Thanks for the replies. 

It turns out the Navigator support people got back in a jiffy:

Dear guest,

 

There is a recent known cache issue with certain Android devices (Samsung’s mostly) that sometimes causes issues with the App. To work around this issue, you’ll need to clear the cache and data of the Navigator App on your device while it’s installed.

 

To do this follow these steps:

 

Open Settings, and then swipe to and tap Apps. Select Navigator. Tap Storage, and then tap Clear cache and Clear data, and then tap ok.

 

I can now go back to looking forward to the cruise! 

 

Fred