psuboater Posted April 21, 2022 #1 Share Posted April 21, 2022 As I'm getting bounced around between Bank of America and Royal Caribbean, has anyone had this experience? I redeemed 10k points for $100 of OBC on April 9th for a May 4th Cruise. Looking into my cruise planner, I only see $50 of that credit. Bank of America says they can see the transfer, but can't provide any more information. I'm on hold with Royal, but I have a strong feeling they'll push me back to Bank of America. Link to comment Share on other sites More sharing options...
LeeW Posted April 21, 2022 #2 Share Posted April 21, 2022 Might have split it up between two people in cabin? 1 Link to comment Share on other sites More sharing options...
psuboater Posted April 21, 2022 Author #3 Share Posted April 21, 2022 Hi Lee - thanks! Finally got it resolved. It did go to a "2nd person" but since I am traveling solo, it went to a "ghost" guest. It took me 90 minutes to get to an RCCL agent, but he fixed it for me in 15 minutes. 🙂 Link to comment Share on other sites More sharing options...
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