Casino players club offer

[samlomax]

Hi there, recently been on Ventura and got given a casino offer by the host saying that if I book another P&O cruise by a certain date I will get some free play money to spend in the casino. Has anyone got experience with booking this offer? I called the number on the certificate and the P&O rep said they have nothing to do with the casino and they cant book their offer, then he gave me a web address for the carnival USA players club and hung up on me, why would the letter say to call P&O to book if they cant do it?

 

Any help would be appreciated.

 

Sami.

[JOHNLS]

Hello Sami

If you have been handed the same type of letter as I have, as long as you have a cruise already booked that sails before the stated date in the letter, you don't have to do anything other than present the letter at the casino cashier's desk when on board.

If you haven't, but are trying to make a booking, again, you don't have to do anything extra until you are on board.

The 0345 number on the letter merely puts you through to P & O customer services, so you must have been unlucky with the rep you connected with who should have explained this.

If your circumstances are different from my suppositions, let me know and I'll try to offer further assistance

 

John

 

 

[samlomax]

On 6/6/2022 at 4:10 PM, JOHNLS said:

Hello Sami

If you have been handed the same type of letter as I have, as long as you have a cruise already booked that sails before the stated date in the letter, you don't have to do anything other than present the letter at the casino cashier's desk when on board.

If you haven't, but are trying to make a booking, again, you don't have to do anything extra until you are on board.

The 0345 number on the letter merely puts you through to P & O customer services, so you must have been unlucky with the rep you connected with who should have explained this.

If your circumstances are different from my suppositions, let me know and I'll try to offer further assistance

 

John

 

 

 

Hi there, sorry for the long delay in replying tbh i forgot all about posting this till just now.

We already have a couple of cruises booked so have decided to take the certificate with us and try to see if they will apply it. 

[JOHNLS]

I wondered what had happened! 

Enjoy your cruise 👌and win lots 💰💰💰

[annarack]

Would be interested to hear the outcome of this if you have now sailed.  Thanks.

[9is]

Just to jump in on this.  I was given one of the letters on Britannia august 2022. I already had a short cruise (4nt on Ventura) booked for October 2022.   I took the letter to the casino and they gave me the credit without any question. Hope this helps. 

[Interestedcruisefan]

How much credit do you get?

[Interestedcruisefan]

Do they only give you letters if you are losing In the casino with them?

 

Lol

[Yorkypete]

43 minutes ago, Interestedcruisefan said:

Do they only give you letters if you are losing In the casino with them?

 

Lol

No. I got a voucher for £350 for my next cruise and I came home having won just over £300 in  the fortnight.I think it is given for the amount of time in the casino rather than winnings/losses.

[daiB]

1 hour ago, Interestedcruisefan said:

Do they only give you letters if you are losing In the casino with them?

 

Lol

It’s how much you spend.

[Interestedcruisefan]

4 hours ago, Yorkypete said:

No. I got a voucher for £350 for my next cruise and I came home having won just over £300 in  the fortnight.I think it is given for the amount of time in the casino rather than winnings/losses.

So you can't just play for an hour then ask for a letter I guess!

[daiB]

2 hours ago, Interestedcruisefan said:

So you can't just play for an hour then ask for a letter I guess!

Actually it’s a waste of **** time if you are disabled as to get a cabin you have to book of day one of the booking period. Not within a few weeks of getting a letter from the casino, of which I have had a few.

[Yorkypete]

47 minutes ago, daiB said:

Actually it’s a waste of **** time if you are disabled as to get a cabin you have to book of day one of the booking period. Not within a few weeks of getting a letter from the casino, of which I have had a few.

It may not be worth it to you but to many people (and on most cruises the casino is busy) it is a good bonus. Even if you spend £1000 and end up with £2000 at the end of the cruise you still can get a voucher. I won on the last cruise and still got the £350 voucher.With average luck and a little experience I can use it to make a fair amount to help the cost of the holiday.

[Interestedcruisefan]

8 minutes ago, Yorkypete said:

It may not be worth it to you but to many people (and on most cruises the casino is busy) it is a good bonus. Even if you spend £1000 and end up with £2000 at the end of the cruise you still can get a voucher. I won on the last cruise and still got the £350 voucher.With average luck and a little experience I can use it to make a fair amount to help the cost of the holiday.

Think the previous poster is suggesting he can't use the letters as it's so hard to book disabled cabins?

[Interestedcruisefan]

10 minutes ago, Yorkypete said:

It may not be worth it to you but to many people (and on most cruises the casino is busy) it is a good bonus. Even if you spend £1000 and end up with £2000 at the end of the cruise you still can get a voucher. I won on the last cruise and still got the £350 voucher.With average luck and a little experience I can use it to make a fair amount to help the cost of the holiday.

What do you play ?

[daiB]

17 hours ago, Interestedcruisefan said:

Think the previous poster is suggesting he can't use the letters as it's so hard to book disabled cabins?

Quite correct the letters are useless to me as i have to book so far in advance.

[Yorkypete]

17 hours ago, Interestedcruisefan said:

What do you play ?

Roulette usually while my wife has a small go on the slots.

[davecttr]

What is the Casino Players Club?

[Interestedcruisefan]

On 6/6/2022 at 4:10 PM, JOHNLS said:

Hello Sami

If you have been handed the same type of letter as I have, as long as you have a cruise already booked that sails before the stated date in the letter, you don't have to do anything other than present the letter at the casino cashier's desk when on board.

If you haven't, but are trying to make a booking, again, you don't have to do anything extra until you are on board.

The 0345 number on the letter merely puts you through to P & O customer services, so you must have been unlucky with the rep you connected with who should have explained this.

If your circumstances are different from my suppositions, let me know and I'll try to offer further assistance

 

John

 

 

So you dont have to book direct with P and O?

 

You could have booked the next cruise with an agent etc?

[Interestedcruisefan]

20 hours ago, Yorkypete said:

It may not be worth it to you but to many people (and on most cruises the casino is busy) it is a good bonus. Even if you spend £1000 and end up with £2000 at the end of the cruise you still can get a voucher. I won on the last cruise and still got the £350 voucher.With average luck and a little experience I can use it to make a fair amount to help the cost of the holiday.

So it's £350 to spend on chips for the casino?

 

Are there any restrictions or rules on what you can do with it?

 

And how long did you have to play each day and  how long were you on the cruise for to be entitled to that letter and £350 credit?

 

Sorry for all the questions

 

[JOHNLS]

Yes, the casino manager has no interest as to where the cruise was booked.

[JOHNLS]

I can't answer the restrictions/rules part of the query as unfortunately I was unable to utilise my letter. I had to rearrange my next already booked cruise to a date beyond the expiration date on the letter. I did phone customer services and they agreed to extend the date on the letter, and provided an email to support that decision which I printed off and attached to the letter.

Due to medical problems for which I could not secure insurance cover, I had to change the cruise arrangements again, and decided to let the letter lapse.

I don't know the criteria for the issue of the letter, but Mrs J spent every evening in the casino but didn't lose more than £50/£100 a day, and some days ended ahead, the winnings being re-invested the following day!!!

[JOHNLS]

Forgot to mention that the cruise was 16 nights on Iona

[davecttr]

5 hours ago, davecttr said:

What is the Casino Players Club?

Checked it out online. It appears to be a P&O Australia thing and no mention of it on the P&O UK site

 

Ah! It is a Casino offer which I believe is a franchise. Never seen or heard of a casino host onboard.

Edited March 13, 2023 by davecttr

[Yorkypete]

On 3/13/2023 at 7:52 PM, Interestedcruisefan said:

So it's £350 to spend on chips for the casino?

 

Are there any restrictions or rules on what you can do with it?

 

And how long did you have to play each day and  how long were you on the cruise for to be entitled to that letter and £350 credit?

 

Sorry for all the questions

 

The chips are for £5 each and cannot be cashed as they are. You can only use them on the table. By using a certain  configuration the £350 (70 chips) I would have  can be used to get £275 'winnings' which than then be cashed . Though it is a loss of £75  on the voucher it does put some £275 cash in your pocket. It could obviously be a lot more if you just gambled and with luck could be turned into thousands (one chip on a winning number would be £175). but you are certain to get back at least the £275 doing it my way. As to playing each day we were in the casino a good hour per day spending anything between £25 and £100 and were lucky in that we came out just iin front over the fortnight.