Ship's Return to Disembarkation Port Delayed -- Ideas for Obtaining Official Verification for the Delay

[Yo Adrienne]

We were on an NCL cruise May 10-19 (9-day round trip from Seattle) that was delayed by a storm off the coast of British Columbia on May 18.  Instead of returning into Seattle at approximately 7 a.m., we didn't arrive until approximately 3 p.m...with disembarkation at 4 p.m., instead of 8 a.m.  This meant that we needed to change our return flight home from Seattle...which meant an additional night's stay in Seattle, several meals, and an additional cost for airfare. 

 

We had travel insurance to cover these costs...but one of the things that the insurance company requires is an official statement about the ship's return to port being delayed due to weather.  

 

Before we left the ship, we were given a "case number" and told that someone from NCL would reach out to us to (hopefully) get us the information we would need within 15-30 days.  Additionally, I submitted a request for this information via the NCL website.

 

We're now more than a month since then...and still nothing from NCL...so we're trying to come up with some other ways to obtain official verification of the cruise's delay.

 

Just curious...anyone else who has experienced a similar kind of ship delay recently...and required similar information to process an insurance claim...any ideas of where else I might be able to obtain official information about this weather-related delay...?  (I already tried submitting a request to the Seattle Port Authority to see if they would have anything...but haven't heard back from them yet.)

 

Thanks in advance for other suggestions...! 🙂 

[iflyrc5]

We had a similar issue on the HAL Nieuw Statendam in March where the ship had to return to Aruba for a medical evac and we were late getting back to FLL.  We ended up having to stay overnight in FLL.  Our insurance was through Generali Global Assistance and we did not have to show any proof of the delay.  The paid for our hotel bill with no problem.  We did not have any cost for the flight change as we were flying Southwest.