Ncl app reservations disappeared

[joiedevivre]

Every time I check my NCL app and look at my cart they say that my reservations have disappeared. The dinners that I reserved in bistro and Cagneys are no longer there. When I go to rebook what times are not available. What do I need to do to secure these reservations?

[CaptainBazz]

On the app you need to go to 'My Plans' not the cart. Everything you have booked should be there.

 

Alternatively have you tried logging in on the website instead of the app? Everything you booked should be there. 

 

If you booked something you would have had an email confirming same...did you get an email?

[schmoopie17]

Everything @CaptainBazzsays is correct. I was going to say pretty much the same thing but he beat me to the response. Just for kicks I checked to see if our restaurant reservations were still there for our November TA. Sure enough, still in the app and on the website.

[rnfulk]

If you put the reservations in your cart, but didn’t check out, the hold time probably expired and they went bye bye. 

[Paula_MacFan]

You didn't mention which ship, but if it's POA it sounds like they are cancelling reservations for Cagney's and the Bistro due to the reduced ship capacity and reduced staff.  I've read several posts of people thinking they have secured reservations which were subsequently cancelled by NCL.