happytotravel Posted August 12, 2022 #1 Share Posted August 12, 2022 I am able to log into Arrivecan when I use their website on my computer with no problem. I have downloaded the Arrivecan app onto my smartphone and when I try to login it tells me my password is wrong and freezes while it looks like it's searching. I uninstalled the app and installed it again with the same problem. Any solutions? Thanks, happytotravel Link to comment Share on other sites More sharing options...
Rare mking8288 Posted August 12, 2022 #2 Share Posted August 12, 2022 Have you follow the steps & checked ?? Otherwise - human help from them isn't too difficult, per my understand - quick & call them now - https://www.canada.ca/en/border-services-agency/services/arrivecan/help.html Roll call member reported issues on an upcoming sailing using the smartphone to register or log in - once s/he used a desktop portal to access, apparently, easily resolved & fixed. They are much easier & friendly to get to on a toll-free #, unlike the infamous Bermuda TA. Good luck ! Link to comment Share on other sites More sharing options...
Oxo Posted August 12, 2022 #3 Share Posted August 12, 2022 Did you really establish a sign in? Check your password. It must have; 1 upper case letter. 1 numeric 1 symbol X number long. I had the same problem. Reentered password and then could signin. Not a user friendly site. 1 Link to comment Share on other sites More sharing options...
happytotravel Posted August 12, 2022 Author #4 Share Posted August 12, 2022 Thanks all, I figured out what I was doing wrong. I just got a new smartphone the other day and am learning about it as I go along. Instead of going to Chrome and typing in the web address for Arrivecan I was just clicking on the Arrivecan icon. Once my brain worked that out I was able to log in. Technology is wonderful! Thanks again, happytotravel 1 Link to comment Share on other sites More sharing options...
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