Trip Insurance - Got The Check!

[asnaleah]

We purchased trip insurance through Steve@tripinsurancestore. From his recommendations we selected a Travel Guard (part of AIG) policy. Unfortunately, I had the opportunity to check out the claim process and customer service due to contracting Covid somewhere in Spain. I’m happy to report a full resolution to the missed cruise days! The process took almost seven weeks from claim submittal to check received, but as I understand it, the companies are inundated with claims, so I’m very pleased with the timing. Not so happily, my claim for missed private excursions in Bordeaux was not covered, but I submitted a claim with the credit card insurance company, so we  shall see. 
 

I originally posted this on the Regent board because we were sailing on Voyager, but I thought my Celebrity buddies might want to know about the great customer service from tripinsurancestore.

[Bobbiegentry]

10 hours ago, asnaleah said:

We purchased trip insurance through Steve@tripinsurancestore. From his recommendations we selected a Travel Guard (part of AIG) policy. Unfortunately, I had the opportunity to check out the claim process and customer service due to contracting Covid somewhere in Spain. I’m happy to report a full resolution to the missed cruise days! The process took almost seven weeks from claim submittal to check received, but as I understand it, the companies are inundated with claims, so I’m very pleased with the timing. Not so happily, my claim for missed private excursions in Bordeaux was not covered, but I submitted a claim with the credit card insurance company, so we  shall see. 
 

I originally posted this on the Regent board because we were sailing on Voyager, but I thought my Celebrity buddies might want to know about the great customer service from tripinsurancestore.

Steve is one of my Heroes!!

We wouldn’t dream of buying our insurance from anyone else. 

[asnaleah]

I told my TA about Steve. He’s wonderful!

[laslomas]

That all sounds good - but didn't the cruise line refund/ reimburse for the missed cruise days?

 

I don't know what Regent's Covid policy is/was, but I believe Celebrity would have covered that situation without the need to claim on insurance. Or am I wrong?

 

I always have travel insurance and hope everyone does, but Celebrity seemed to cover most Covid problems.

Edited August 22, 2022 by laslomas

[DirtyDawg]

Is Steve a real person or is everyone at @tripinsurancestore named "Steve"?

'

[Lojay2]

He is definitely real and is super!

[asnaleah]

3 hours ago, laslomas said:

That all sounds good - but didn't the cruise line refund/ reimburse for the missed cruise days?

 

I don't know what Regent's Covid policy is/was, but I believe Celebrity would have covered that situation without the need to claim on insurance. Or am I wrong?

 

I always have travel insurance and hope everyone does, but Celebrity seemed to cover most Covid problems.

Regent’s policy was not the same as Celebrity’s. If the trip insurance had failed to pay the claim, I was told to contact the offices in Miami to see about a FCC. I was given contact information and all necessary paperwork.

[Bobbiegentry]

3 hours ago, Lojay2 said:

He is definitely real and is super!

Agreed! There is also Deanna and Becky.