Overdue refund

[firsttimers68]

Our cruise was cancelled in January and we are still awaiting a refund! My travel agent has chased it and now I am doing the same. It was sent to an old bank account and immediately returned but now it's lost in their system. I must admit to getting pretty fed up now. each time I call the UK office it's the same response, we are looking into it. I am shocked at their customer service. rant over, just needed to vent after yet another call Friday to chase it.

[seaknots]

did you tell your ta & regent of the change in your bank details when the cruise was cancelled? 

who did you pay? your ta or regent?

[firsttimers68]

2 hours ago, seaknots said:

did you tell your ta & regent of the change in your bank details when the cruise was cancelled? 

who did you pay? your ta or regent?

Regent said they would only send to account that was used to pay, despite me informing them it was now closed. Money was sent via TA to Regent. All in all a complete mess.

[mj_holiday]

On our only refund, the money was sent to every credit card that had been used to pay with.  The original cruise discount from several previous cruises that go moved etc, was to a vey old credit card and they set me a check for the amount.  I was most concern when I totaled up all I have been credited and was short a couple thousand and then the next month the check from the old card company showed up.