Destination Services Department

[zukecruiser]

Wondering if anyone has the phone number for the Princess Destination Services Department.  Had a hotel change on our recent Maple Leaf land tour and received a letter before we disembarked that we would receive a shipboard credit for the inconvenience, which we never received.  Have no further information from Princess on this matter, so it's time to call.  Tried chat on Princess wellsite but no response.  Any help would be appreciated.

[PacnGoNow]

If the number is not listed on your paperwork, I’d probably send a message

to refunds department.  I assume this is post cruise.

princess.com/refund-request
 

There’s also a link for post cruise on the website.

 

https://book.princess.com/captaincircle/customerCare.page

 

 

 

 

[Steelers36]

1 hour ago, zukecruiser said:

Wondering if anyone has the phone number for the Princess Destination Services Department.  Had a hotel change on our recent Maple Leaf land tour and received a letter before we disembarked that we would receive a shipboard credit for the inconvenience, which we never received.  Have no further information from Princess on this matter, so it's time to call.  Tried chat on Princess wellsite but no response.  Any help would be appreciated.

Ask for Customer Relations or write them at CustomerRelations@PrincessCruises.com.

 

[zukecruiser]

Thanks for the suggestions.  Contacted the land tour director who stated he would contact Princess to find out what's happening.  Hopefully he has better luck than I did.