alithecat Posted October 30, 2022 #1 Share Posted October 30, 2022 I checked MySilversea this morning, and am very glad I did. We are on the Holiday cruise and booked a specific mid-ship Vista suite last year, to be low and in the center for the Drake passage. Our reservation details have shown us having this suite since we booked. But today, when I checked our reservation, we had been moved to a Vista suite at the very front of the ship. No idea why. I panicked and called Silversea. The reservation agent moved us back to our original suite, which fortunately no one else had booked yet. She could not explain what happened, but said our record showed that our room had been changed 3 times. I asked her to put a note in our reservation saying do not move us, and email'd our TA to call and find out how this happened. Have any of you ever had this issue? Link to comment Share on other sites More sharing options...
Stumblefoot Posted October 30, 2022 #2 Share Posted October 30, 2022 55 minutes ago, alithecat said: Have any of you ever had this issue? No, not without our permission. Once, we were asked by SS if we’d move suites as another guest would be in our suite for three consecutive voyages before ours and two after. We said we’d be happy too if an appropriate offer of a nice bottle of wine was offered, or the elimination of the dining upcharge at La Dame. SS returned with an OBC that was equal to roughly 15% of our fare. As you can imagine, we gladly accepted the offer. Mind you, this was pre-Covid. Link to comment Share on other sites More sharing options...
alithecat Posted October 30, 2022 Author #3 Share Posted October 30, 2022 I think I understand how this happened. Our TA replied to my email and said she had asked her Silversea contact if we had any SBC. He/she decided instead of giving us this, to upgrade us to a Veranda suite (at the front of the ship). Our TA said stop. I suspect that the SS agent mangled re-assigning us to our original suite, as there was only a 1 digit difference in the suite number between the two. So, the good news is that this shouldn't keep happening. I told our TA not to contact SS again about our reservation, and I will keep checking MySilversea every day. Link to comment Share on other sites More sharing options...
cruiseej Posted October 31, 2022 #4 Share Posted October 31, 2022 @alithecat Just when our flights were settled and I figured I didn't need to keep checking My Silversea on a daily basis… 😉 Link to comment Share on other sites More sharing options...
sherylc Posted October 31, 2022 #5 Share Posted October 31, 2022 I thought our flights were settled. Just got an update for Delta. instead of a 1 hr layover on our final flight home, now up to 6 hrs -- sigh. Going to be a long day. Link to comment Share on other sites More sharing options...
cruiseej Posted November 1, 2022 #6 Share Posted November 1, 2022 Ah, right… Now I have to regularly check both MySilversea and the American Airlines website to make sure no one is making changes without notifying us! This trip can't arrive soon enough! 😉 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now