How do convert MSC account credit to OBC?

[cobber1967]

Hello Everyone,  My wife and I are scheduled to sail on the Seascape on the 22nd of this month.  Because this sailing is a covid caused rebook, and it cost just a little less than the previously booked cruise, we have a MSC account credit of almost $300.  Now we would like to convert that amount to OBC on our upcoming cruise.  I have asked the local online MSC rep how to do this and of course I got a standard MSC response " I don't know how to do this and I'll look into it and get back to you"  Of course, no one ever does get back to you do they??

 

So my question is:  Has anyone ever done this?  And if so, how?

 

Thanks in advance for any help on this matter.

[mmbcater]

Typically that is not permitted, the money you paid was for a booking-hence the cruise credit is to be applied to the cost of a cruise not applied as OBC. It needs to be apples to apples.... 

[hamrag]

17 hours ago, cobber1967 said:

....we have a MSC account credit of almost $300.  Now we would like to convert that amount to OBC on our upcoming cruise.  I have asked the local online MSC rep how to do this and of course I got a standard MSC response " I don't know how to do this and I'll look into it and get back to you"  Of course, no one ever does get back to you do they??

 

So my question is:  Has anyone ever done this?  And if so, how?

An account credit and OBC are totally different, and cannot be transferred one to the other! The credit is to be set against a cruise booking, therefore reducing the total price by $300 in your case.

Edited January 10, 2023 by hamrag

[cobber1967]

Thanks for the answers.  I thought as much.  My wife will be disappointed.  Maybe we will like Yacht Club enough to want to book another cruise.  I certainly hope so.

[Postcards]

Same situation, however they put the balance as OBC.  Also shows as same on documents.