BarbieGee Posted January 11, 2023 #1 Share Posted January 11, 2023 I booked my cruise through a well known TA for which I was to receive $100 OBC but through an issue, I did not receive it attached to my booking. The TA then issued a voucher for this credit. Will/can this voucher be received at check-in when I am setting up my Sail&Sign card or will this need to be dealt with at Customer Services? I also have 2 $100 Carnival Gift cards. Set these up at Customer Services too? I am trying to avoid CS upon embarkation so I am not one of the dozens standing in that long line. Perhaps one of the kiosks can handle this voucher? Link to comment Share on other sites More sharing options...
mz-s Posted January 11, 2023 #2 Share Posted January 11, 2023 Every time I've received OBC from a TA, it's been automatically loaded onto my S&S account for me. I didn't have to do anything and it was on the account at embarkation. You can give the gift cards to guest services for them to apply to your S&S bill, or the kiosk. You can do this at any point before you disembark, it doesn't have to be done on day 1 (assuming you don't run into the negative with a cash account). 1 Link to comment Share on other sites More sharing options...
BarbieGee Posted January 11, 2023 Author #3 Share Posted January 11, 2023 Ordinarily that on board credit would have been credited that way however there was an issue that prevented this from happening. That is when the TA issued a paper voucher. Will CS handle this without problem? Link to comment Share on other sites More sharing options...
mz-s Posted January 11, 2023 #4 Share Posted January 11, 2023 36 minutes ago, BarbieGee said: Ordinarily that on board credit would have been credited that way however there was an issue that prevented this from happening. That is when the TA issued a paper voucher. Will CS handle this without problem? Well I can't answer that, never had to deal with that. 1 Link to comment Share on other sites More sharing options...
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