The standard of service on Carnival is seriously degraded. In the past when you mentioned something about the food for example, even if it was just in passing, the Maitre'D would stop by and ask for more information. On my last cruise my lobster was so overcooked I asked to speak to the Maitre'D and they never even bothered to stop by my table. Not really related to OP's immediate issue here, but another data point as to the standard of service on Carnival being more like a Burger King or Red Roof Inn these days.