Refundable vs non refundable onboard ct

[tango9]

In people’s experience, is spa charges  and cocktail charges first taken out of refundable onboard credit? I know that tips are taken out of that. I ask because I am onboard now and spa service  and cocktails are being taken out of refundable onboard credit not the Azamara given non refundable credit 

[Mackdogmolly]

45 minutes ago, tango9 said:

In people’s experience, is spa charges  and cocktail charges first taken out of refundable onboard credit? I know that tips are taken out of that. I ask because I am onboard now and spa service  and cocktails are being taken out of refundable onboard credit not the Azamara given non refundable credit 

In my experience, charges have first been taken out of non refundable OBC

[tgg]

1 hour ago, tango9 said:

In people’s experience, is spa charges  and cocktail charges first taken out of refundable onboard credit? I know that tips are taken out of that. I ask because I am onboard now and spa service  and cocktails are being taken out of refundable onboard credit not the Azamara given non refundable credit 

Non-refundable credit is always used first for spa charges, shore excursions, gift shop purchases or drinks among other things.

 

You need to have a chat with the Guest Relations folks on deck 4. They can straighten this out for you.

[tango9]

Thanks! I did get this turned around. The account info on the TV is confusing . It is often incorrect and then sometimes it will be corrected but one needs to keep checking