ngrund Posted January 24, 2023 #1 Share Posted January 24, 2023 Hi all, hope a more experienced Carnival cruiser can help- I mistakenly purchased Cruise Cash Bar the other day (using E-gift cards) instead of regular Cruise Cash. I was able to cancel the purchase on the website and it no longer shows in my booking, but shouldn't I have received an e-mail or something acknowledging the cancellation and advising me a new gift card will (I presume) be mailed to me? This was for a sailing leaving this Sunday-should I call Carnival? Link to comment Share on other sites More sharing options...
groundloop Posted January 24, 2023 #2 Share Posted January 24, 2023 I've never had this exact situation, but whenever I've had to cancel something that I purchased with a gift card the refund came in the form of a new gift card and lately that's been taking a LONG time. For instance at Thanksgiving the internet on Freedom was unusable (and I'm accustomed to Carnival's sketch internet) so I asked Guest Services to cancel it and issue a refund. Since I'd pre-purchased with a gift card I was told that I'd receive the refund in the form of another gift card in two to three weeks. Well, after several emails etc. I still haven't received it. Link to comment Share on other sites More sharing options...
ngrund Posted January 24, 2023 Author #3 Share Posted January 24, 2023 Thanks, I just figured I would receive an e-mail re: the cancellation. Link to comment Share on other sites More sharing options...
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