Fun Shop refund question

[ngrund]

Hi all, hope a more experienced Carnival cruiser can help-

 

I mistakenly purchased Cruise Cash Bar the other day (using E-gift cards) instead of regular Cruise Cash.

 

I was able to cancel the purchase on the website and it no longer shows in my booking, but shouldn't I have received an e-mail or something acknowledging the cancellation and advising me a new gift card will (I presume) be mailed to me?

 

This was for a sailing leaving this Sunday-should I call Carnival?

 

 

[groundloop]

 

I've never had this exact situation, but whenever I've had to cancel something that I purchased with a gift card the refund came in the form of a new gift card and lately that's been taking a LONG time.  For instance at Thanksgiving the internet on Freedom was unusable (and I'm accustomed to Carnival's sketch internet) so I asked Guest Services to cancel it and issue a refund.  Since I'd pre-purchased with a gift card I was told that I'd receive the refund in the form of another gift card in two to three weeks.  Well, after several emails etc. I still haven't received it.

[ngrund]

Thanks, I just figured I would receive an e-mail re: the cancellation.